Tangie Elliott
Fresno
Summary
Dynamic and professional, with a proven track record of hard work at both companies, enhancing customer satisfaction and upselling products. Expert in hospitality service with exceptional customer service skills. Trained new staff, ensuring high-quality guest engagement and efficient cash handling. Achieved significant sales growth through focused customer attention and memory retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog Restaurant & Bar
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
The Old Spaghetti Factory International Inc.
02.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Provided exceptional service to high volume of daily customers.
Lead Host
The Old Spaghetti Factory International Inc.
05.2021 - 01.2023
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Coordinated special events and private parties, handling logistics from planning to execution.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
Education
Nursing
California State University, Fresno
Fresno, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- High-volume dining
- Positive and professional
Certification
Food Handlers Permit
Timeline
Server
Lazy Dog Restaurant & Bar
01.2023 - Current
Server
The Old Spaghetti Factory International Inc.
02.2022 - 01.2023
Lead Host
The Old Spaghetti Factory International Inc.
05.2021 - 01.2023
Nursing
California State University, Fresno
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