Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanessa Poyser

Toronto,Canada

Summary

Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration, self-sufficency and adaptability. Expertise in administration and client relations, with reliable and flexible approach to dynamic work environments.

Overview

15
15
years of professional experience

Work History

Administrative Consultant

ALG Brown & Associates
05.2023 - 12.2024
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Assisted in the development of presentations for both internal use as well as potential clients or partners
  • Coordinated events and meetings, fostering strong professional relationships among colleagues and clients.
  • Provided exceptional customer service, addressing inquiries promptly and professionally to ensure satisfaction.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Independent Contractor - Remote

GigcxMarketplace (Formerly LivexExchange)
09.2018 - 05.2023
  • Working multiple remote contracts until the projects were completed.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problem solving.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Demonstrated adaptability and flexibility in adjusting to shifting priorities or changes in project scope, contributing positively to the team''s overall success.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.

Receptionist

Donato Salon and Spa
04.2018 - 08.2018
  • Call centre operator
  • Answer inbound calls
  • Complete list of outbound calls
  • Booking/ Confirming appointments in resort suite
  • Back up make up artist when needed
  • Completing weekly/monthly training
  • Keeping track of updates within the company (new employees, those we let go of, directing problem clients to managers)

Bi-Lingual Customer Service Rep (Call centre position)

Ranstaad
08.2016 - 12.2016
  • Taking inbound calls and emails
  • Providing customers with verbal web assistance
  • Giving a thorough explanation of the programs
  • Cold/Warm transfers
  • Consistent training for program updates
  • Multi-tasking between reviving information and inputting the information into the appropriate application
  • Multi screen computers

Sales Associate / Stock Lead

Bath And Body Works
10.2014 - 08.2016
  • Cashier
  • High Performance Seller; required to meet a sales goal every shift, and occasionally in charge of store sale segments.
  • Overnight stock oversee
  • Visual Merchandiser

Sales Associate

Talbots Women's Clothing
01.2013 - 12.2013
  • Using outstanding communication skills to assist and sell each customer
  • Preparing floor sets, folding clothing, restocking
  • Cashier (trained on day-force, able to process send sales and returns with consent)

Receptionist

Remax Real Estate Brokerage
03.2010 - 10.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answering phone calls and e-mails, broker loads, editing listings, open house preparation, filing paperwork
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.

First Lady Aesthetics
12.2018 - Current
  • Primarily a mobile beauty business.
  • Specializing in grooming and personal care services and cosmetics

Education

Bachelor of Arts - Sociology And Women Studies

University of Ottawa
Ottawa
01.2017

Certificate - Extended French

Cardinal Leger Catholic Secondary School
Brampton
06-2013

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Schedule management
  • Customer service
  • Data entry
  • Office administration
  • Recordkeeping and file management
  • Presentation creation
  • Microsoft Office Expert
  • CRM Expert
  • Relationship development

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Consultant

ALG Brown & Associates
05.2023 - 12.2024

First Lady Aesthetics
12.2018 - Current

Independent Contractor - Remote

GigcxMarketplace (Formerly LivexExchange)
09.2018 - 05.2023

Receptionist

Donato Salon and Spa
04.2018 - 08.2018

Bi-Lingual Customer Service Rep (Call centre position)

Ranstaad
08.2016 - 12.2016

Sales Associate / Stock Lead

Bath And Body Works
10.2014 - 08.2016

Sales Associate

Talbots Women's Clothing
01.2013 - 12.2013

Receptionist

Remax Real Estate Brokerage
03.2010 - 10.2012

Bachelor of Arts - Sociology And Women Studies

University of Ottawa

Certificate - Extended French

Cardinal Leger Catholic Secondary School

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Tanessa Poyser