Taneka Hoo Sang
Brampton,ON
Summary
Seasoned remote operations administrator specializing in legal financing, adept at managing remote tasks and optimizing operational efficiency in the legal finance sector. With 4 years of experience, proficient in overseeing all aspects of remote operations, from client relations to financial management. Skilled in leveraging technology to streamline processes, ensuring compliance, and driving profitability in a virtual environment. Proven track record of maintaining high standards of efficiency and effectiveness in a remote work environment, fostering collaboration and achieving organizational goals within the legal financing industry.
Overview
9
9
years of professional experience
Work History
Operations Administrator
Easy Legal Finance
03.2020 - 05.2024
- Responsible for efficient back-office loan processing, including thorough documentation review, data entry and ensuring compliance with company regulations.
- Assisted in-house paralegal with Replacement Counsel Process; preparation of documents, emails, ensuring data accuracy, follow ups.
- Experienced in conducting thorough lien searches to assess borrower risk factors.
- Proficient in processing lien documents accurately and efficiently, ensuring compliance with regulatory requirements.
- Skilled in handling various back-office tasks, including; distribution of monthly lawyer and client statements, review of operations reports to ensure all loans are processed and set up correctly.
- Proficient in establishing transparent communication channels and fostering a culture of accountability.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company standard operations procedures for easy reference by all employees.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
Personal Lending Specialist
Bank of Montreal
10.2015 - 03.2020
- Processed and evaluated credit applications to determine credit worthiness of clientele
- Administered sound recommendations while mitigating overall risk to the client and bank
- Acquired knowledge of interest rates, lending products and investments to serve clients efficiently
- Maintain a high level of customer satisfaction by being polite and courteous, this was shown in my Net Promoter Score
- Following the authentication process to cross reference clients profile to prevent loss to the company, while maintaining confidentiality by respecting customer’s privacy
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Education
Medical Administrative Assistant -
Humber College
Personal Support Worker -
Medix School
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Computer Skills
- Verbal and written communication
- Adaptability
- Fast Learner
- Teamwork and Collaboration
- Ability to Multitask
- Customer Service
- Active Listening
- Employee Motivation
- Interpersonal Skills
Timeline
Operations Administrator
Easy Legal Finance
03.2020 - 05.2024
Personal Lending Specialist
Bank of Montreal
10.2015 - 03.2020
Medical Administrative Assistant -
Humber College
Personal Support Worker -
Medix School
Similar Profiles
Pratima SenPratima Sen
Junior Accountant at Easy Finance and MortgageJunior Accountant at Easy Finance and Mortgage
Rohan BarveRohan Barve
Tech Lead at Easy Home Finance LtdTech Lead at Easy Home Finance Ltd
Terrise UlysseTerrise Ulysse
Financial Advisor at Easy Finance USAFinancial Advisor at Easy Finance USA