Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taneisha Commock

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Online Vux Media Inc.
NDG, QC
01.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Child and Youth Counselor

York Region District School Board
Vaughan, ON
10.2009 - 06.2022
  • Service and support 43 schools in the west area of York Region district school board
  • Provide support and programming for students with a range of complex needs ( Behaviour, MID,ADHD, Learning disabilities, and Autism)
  • One to one small groups and remediation to support all areas of the curriculum
  • Create ,Coordinate and lead cooperative learning games, and anti-bullying sessions to improve social skills within the classroom and school environment
  • Support students and teachers in the development of strategies that meet the needs of students within the classroom

Spin Instructor

Indoor Cycling InstructorCycle N' Tone Brampton
Brampton, ON
06.2018 - 12.2019


  • Maintained cleanliness of the group fitness room, mirrors, floor and fitness equipment
  • Provided exceptional customer service to obtain new clients through referrals
  • Explained exercise modifications and contraindicated movements to participants with a history of injury
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes
  • Monitored proper execution and form of all clients and gently adjusted their positions.
  • Encouraged participation and increased enjoyment with fun routines and music accompaniment.

Cashier

Walmart Brampton North Supercentre
Brampton, ON
04.2007 - 04.2008
  • Engaged customers warmly and provided immediate and dedicated assistance
  • Scanned goods, collected payments and issued refunds, receipts and change
  • Kept work areas clean, neat and organized for maximum productivity
  • Responded to customer requests and directed to merchandise
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

MT - Master's of Teaching

University of Toronto
Toronto, ON
09.2022

Bachelor of Arts - Child And Youth Care

University of Guelph-Humber
04.2021

Diploma - Child And Youth Work

George Brown College St. James Campus
2007

High School Diploma - undefined

C. W. Jefferys Collegiate Institute
2003

Skills

  • Customer service
  • Strong client relations
  • Skilled motivator
  • Team leadership
  • Strong verbal communication
  • Emotional support
  • Case management
  • Upselling Products and Services
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Online Vux Media Inc.
01.2022 - 08.2022

Spin Instructor

Indoor Cycling InstructorCycle N' Tone Brampton
06.2018 - 12.2019

Child and Youth Counselor

York Region District School Board
10.2009 - 06.2022

Cashier

Walmart Brampton North Supercentre
04.2007 - 04.2008

MT - Master's of Teaching

University of Toronto

Bachelor of Arts - Child And Youth Care

University of Guelph-Humber

Diploma - Child And Youth Work

George Brown College St. James Campus

High School Diploma - undefined

C. W. Jefferys Collegiate Institute

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Taneisha Commock