Taneila Cain-Harvey
Brampton,Ontario
Overview
19
19
years of professional experience
Work History
Personal Support Worker
PARKLAND ON THE GLEN
Mississauga
01.2022 - Current
Experienced customer service representative
HOME INSTEAD
Mississauga
01.2021 - 04.2022
- Providing a highly organized and skilled communicator professional seeking an opportunity within your organization.
CARE PARTNERS
Brampton
07.2014 - 01.2015
- Experience in providing assistance with ADL’s: bathing, grooming, and toileting
- Responsible for social activities: reading, puzzles, and games
- In charge of housekeeping and grocery shopping for client
- Make sure client is safe at all times
- Experience in utilizing mechanical lifts
- Understanding of care required in palliative care
- Administer insulin and other medication
- Ability to take vital signs
- Assisted with wound care and ulcers
- Interacted with family of client and provided them with updates
- Trained in Alzheimer's disease and dementia
- Up to date with immunization
- UCP
Customer Service Representative
DAVIS AND HENDERSON
Mississauga
01.2007 - 01.2010
MINACS WORLDWIDE
Mississauga
01.2008 - 01.2009
- Responsible for ensuring that student loans got processed on time
- Experienced in spreadsheet and database with a strong command of computer skills
- Thorough knowledge of the student loan process
- Submitted reports to team leads on daily basis
- Managed high volumes of incoming call in a professional manner
- Managing incoming customer calls and providing extensive feedback and assistance
- Provided training to new employees on policy protocol
- Resolved customer’s issues and provide solutions
- Processed client information, while imputing data into computer system
- Maintained a positive attitude, while dealing with irritated customers
- Excellent working relations with the public, and co-workers of all cultural groups
- Troubleshooting /resolving product issues with a “Can Do” attitude
Education
Support Worker Diploma - Business Administration
triOS College
2015
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Niagara College
2014
semester) - General Arts Science Health
Everest College
2009
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SHERIDAN COLLEGE
2002
Skills
- HIGHLIGHTS OF QUALIFICATIONS
- Over 5 years of call center experience in providing excellent customer support
- Ability to work in a fast past environment independently and with large teams
- Excellent verbal and written communication skills
- Exceptional phone etiquette
- Strong knowledge of Advanced Microsoft Office applications: Excel, Word, Outlook and PowerPoint
- Zoom training other care givers on Alzheimer’s and Dementia
Timeline
Personal Support Worker
PARKLAND ON THE GLEN
01.2022 - Current
Experienced customer service representative
HOME INSTEAD
01.2021 - 04.2022
CARE PARTNERS
07.2014 - 01.2015
MINACS WORLDWIDE
01.2008 - 01.2009
Customer Service Representative
DAVIS AND HENDERSON
01.2007 - 01.2010
Support Worker Diploma - Business Administration
triOS College
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Niagara College
semester) - General Arts Science Health
Everest College
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SHERIDAN COLLEGE