TANEAH BROWN

Reporting to the Program Manager, responsibilities include empowering patients to develop self- management skills with their chronic diseases, identifying patient care gaps and conducting patient outreach calls, and driving the development of annual plans and proposals, proactively identifying risks that may impact program performance.

• Lead initiatives to improve patient self- management skills for chronic disease care, contributing to a 25% increase in care gap closures from the previous year.
• Conduct patient outreach calls to identify and address gaps in care, ensuring timely medical screenings and improved adherence to treatment plans.
• Analyze and input patient data from external facilities to maintain accurate medical records and optimize care coordination.
• Develop and oversee population health program strategies, ensuring alignment with value-based care and quality improvement goals.
• Execute policies and strategies for population health, including performance improvement and value- based care initiatives.
• Lead training and mentorship programs to support staff development in performance improvement methodologies.

Reporting to the Urology manager, responsibilities include obtaining demographic information from patients, accurately verifying medical coverage, determining patient eligibility, and scheduling patient appointments.

• Managed patient intake and registration processes, ensuring accurate collection of demographic and insurance information.
• Verified medical coverage and determine patient eligibility to facilitate seamless scheduling and access to care.
• Handled high-volume phone inquiries, directing patients to appropriate resources while maintaining a high level of customer service and confidentiality.
• Maintained productivity and efficiency in a fast paced environment, consistently meeting deadlines under pressure.

Reporting to the Payment posting supervisor, responsibilities include timely and accurately posting all payments types of the billing system,

applying payments to workers compensation, patients, and private accounts and correctly applying adjustment based on contract and fee schedules.

• Enhanced efficiency by streamlining cash posting processes and implementing automated systems.
• Reduced errors in cash postings by conducting thorough audits and reconciliations on a regular basis.
• Assisted in month-end closing procedures to ensure timely completion of financial statements for senior management review.
• Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.

Reporting to the Business office Director, responsibilities include, reviewing EOB's to ensure proper payment has been received and posted, navigating through EMR systems such as Epic and Emdeon, and answering patient and insurance companies inquiries about patient accounts.

• Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
• Consistently maintained high levels of productivity, exceeding departmental goals each month.
• Identified overpayments and processed refunds for insurance carriers
  and patients.

Reporting to the Patient Experience Analyst, responsibilities include collecting patient data and triaging phone calls and resolving patient complaints while finding solutions for future complications.

• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Analyzed problems and worked with teams to develop solutions.