TANAZ HASHIMI
Academic Administrator
Ajax,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Academic Administrator
Oxford College of Arts, Business, and Technology
Toronto, ON
08.2022 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Sales Associate & Assistant Manager
Danier Leather
Toronto, ON
01.2012 - 01.2015
- Provided product information to clients which resulted in improved customer service
- Managed cash register – opening and closing balances
- Assisted with opening and closing of store
- Built rapport with clientele which led to new business and returning clients – led store in monthly sales by sales associate
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services
Customer Service Representative
Prince Electronic
East York, Ontario
01.2008 - 01.2012
- Interacted with clients by assisting them with product recommendations, location, and promotions – this led to higher customer referrals and repeat visits
- Managed store inventory – made sure shelves are fully stocked at all times, with higher selling products are easier-to-find places
- Responded to client questions via phone and email with high knowledge and professionalism – this led to more online purchases
- Provided primary customer support to internal and external customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected and analyzed customer information to prepare product or service reports
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
Volunteer
Marc Garneau CI
Toronto, ON
01.2009 - 01.2010
- Assisted in kitchen, by preparing breakfast for students
- Prepared variety of food items; maintained clean working environment
- Assisted others in their work during slow period, demonstrating teamwork and multi-tasking skills
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Used strong interpersonal communication skills to convey information to others
- Planned and delivered numerous activities and special events
- Assisted with special events and programs
Assistant Teacher
Gateway Public School
Torotno, ON
01.2009 - Jun2009
- Assisted head teacher with all tasks related to childcare and learning
- Helped children with washing their hands and disinfecting lunch areas
- Set up and served lunches, snacks, and other school related events
- Monitored and reported student progress and development, offering mentoring as needed
- Worked with teachers to design lesson plans and coordinate activities for classes
- Worked with teacher to identify and target opportunities for instructional improvements
Tutor
Marc Garneau CI
Toronto, ON
01.2008 - 01.2009
- Tutored grade 9 and 10 students with their homework and projects, specifically in Math and English – this resulted in students receiving 8-10% higher grades after receiving tutoring
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Used flashcards and other techniques to test and improve memory through practiced information retrieval
Volunteer
Thorncliffe Neighborhoods
Toronto, ON
01.2007 - 01.2008
- Assisted with community program event planning and preparation
- Assisted participants with information and directions at events
- Used strong interpersonal communication skills to convey information to others
- Helped program leadership with planning and fundraising responsibilities
Volunteer
Grenoble Public School
Toronto, ON
01.2007 - Jun2007
- Assisted with supervision of children during their track and field day
- Ensured children were asked to arrive on time at their designated spot
- Helped program leaders with administrative support duties
- Helped organize and manage events and projects
- Maintained clean facilities to better serve program needs
Education
Bachelor Of Arts - Sociology, English and Gender studies
University of Toronto (UofT)
Toronto, ON06.2022
Skills
- Minute Taking
- Customer Satisfaction
- Email Writing
- Inquiry Requests
- Sales trends
- Stocking and replenishing
- Multi-tasking strength
- Cash register operation
- Problem-solving skills
- Sales training
- Client Service
- Sales expertise
- Excellent people skills
- Relationship building
- Point of sale operation
Timeline
Academic Administrator
Oxford College of Arts, Business, and Technology
08.2022 - Current
Sales Associate & Assistant Manager
Danier Leather
01.2012 - 01.2015
Volunteer
Marc Garneau CI
01.2009 - 01.2010
Assistant Teacher
Gateway Public School
01.2009 - Jun2009
Customer Service Representative
Prince Electronic
01.2008 - 01.2012
Tutor
Marc Garneau CI
01.2008 - 01.2009
Volunteer
Thorncliffe Neighborhoods
01.2007 - 01.2008
Volunteer
Grenoble Public School
01.2007 - Jun2007
Bachelor Of Arts - Sociology, English and Gender studies
University of Toronto (UofT)
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