Tanaka Mutiti
Winnipeg,Canada
Summary
Dedicated and customer-focused professional with a strong background in luxury retail and hospitality. Proven track record of delivering exceptional customer service, building strong client relationships, and maintaining high operational standards. Known for being very friendly and always making customers feel welcome, ensuring a seamless and memorable guest experience. Seeking to leverage my skills and experience in a dynamic, customer-oriented role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Coach
04.2024 - Current
- Provided outstanding customer service in a fast-paced luxury retail environment, consistently exceeding sales targets and building lasting client relationships
- Developed an in-depth knowledge of Coach products and collections, offering tailored recommendations to meet client needs and preferences
- Managed point-of-sale (POS) transactions efficiently and accurately, maintaining compliance with company policies
- Collaborated with the merchandising team to maintain a visually appealing store layout that aligned with brand standards
- Acted as a brand ambassador, delivering the luxury experience Coach is renowned for
Receptionist
Elephant Hills Resort
12.2020 - 04.2023
- Served as the first point of contact for guests, ensuring a warm, friendly and professional welcome to the resort
- Managed check-in and check-out processes efficiently while maintaining accuracy in billing and reservations
- Coordinated with various departments to fulfill guest requests and resolve issues promptly, ensuring a seamless stay
- Provided concierge services, offering recommendations and arranging activities such as guided tours to Victoria Falls and local cultural experiences
- Maintained detailed records of guest preferences to deliver personalized service during repeat visits
- Key Achievements:
- Recognized with the 'Employee of the Month' award for outstanding guest satisfaction ratings
- Played a key role in enhancing the resort's online reviews by delivering exceptional service, contributing to an increase in bookings
Sales Associate
Pandora
10.2022 - 03.2023
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Maintained up-to-date knowledge of store merchandise and policies
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Restocked shelves as needed to ensure sufficient inventory levels
- Conducted inventories on a regular basis to track stock levels
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB11.2026
Skills
- Multitasking
- Complaint resolution
- Customer Service Excellence
- Excellent Communication
- Interpersonal Skills
- Teamwork and collaboration
- Excellent people skills
- Persuasion techniques
- Friendly and outgoing
- Client retention strategies
Languages
English
Native or Bilingual
French
Professional Working
Xhosa
Professional Working
Timeline
Sales Associate
Coach
04.2024 - Current
Sales Associate
Pandora
10.2022 - 03.2023
Receptionist
Elephant Hills Resort
12.2020 - 04.2023
Bachelor of Arts - Psychology
University of Manitoba
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