Summary
Overview
Work History
Education
Skills
I love Music, Animals, Nature and most of all my 2 children.
Timeline
Generic

Tana Holtzman

Calgary,AB

Summary

The many years of customer service and childcare experience has taught me a great deal of patience and adaptability the workplace. I'm a hardworking, positive employee.

Overview

25
25
years of professional experience

Work History

Bartender/Server

Ogden Whistle Pub
09.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Courier Contractor

Ambassador Express
05.2021 - 09.2022
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Logged delivery information in tracking systems to enable real-time delivery status.

Preschool Teacher/Childcare Provider

Owner Of Owl Tree Montessori Preschool
09.2012 - 12.2020
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Supported students in developing self-esteem and self-confidence.
  • Incorporated music, art and literature into curriculum.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Assistant Manager/Cosmetologist

Shoppers Drug Mart
09.2004 - 06.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Bartender/server

The Texas T
07.2000 - 08.2004
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.

Barista

Bean There Cafe
08.1998 - 06.1999
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Central Memorial High School
Calgary, AB

AGLC ProServe Certification
09.2022

Preschool Teacher

North American Montessori Center
Surrey, BC
07.2011

Skills

  • Waiting Tables
  • Order Accuracy and Delivery
  • Bathroom Servicing
  • Sales Techniques
  • Courteous Phone Demeanor
  • Cool Under Pressure
  • Front of House Display Creation
  • Guest Satisfaction
  • Servpro Certified
  • Glassware Polishing
  • Dining Room Monitoring
  • Patron Rapport
  • Guest Inquiries
  • Bill Computation
  • Cash Register Operations
  • Age Verification
  • Greeting and Seating Guests

I love Music, Animals, Nature and most of all my 2 children.

I'm  a single mother of 2 Daughters, 14 and 16. We enjoy hikes with our Dogs, Agent Dale Cooper and Clive. We love Camping and making Art and music together.

Timeline

Bartender/Server

Ogden Whistle Pub
09.2022 - Current

Courier Contractor

Ambassador Express
05.2021 - 09.2022

Preschool Teacher/Childcare Provider

Owner Of Owl Tree Montessori Preschool
09.2012 - 12.2020

Assistant Manager/Cosmetologist

Shoppers Drug Mart
09.2004 - 06.2006

Bartender/server

The Texas T
07.2000 - 08.2004

Barista

Bean There Cafe
08.1998 - 06.1999

High School Diploma -

Central Memorial High School

AGLC ProServe Certification

Preschool Teacher

North American Montessori Center

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Tana Holtzman