TAMZIDA SHARMIN
Burnaby,Canada
Summary
Dynamic customer service professional with experience at CMA CGM and Safeway Canada, recognized for building strong customer relationships, resolving escalations, and delivering tailored solutions. Adept at HR support, process improvement, and team collaboration with proven reliability and attention to detail in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Safeway (Sobeys) Kensington Burnaby
05.2024 - Current
- Operate cash register, process payments, returns, and exchanges accurately.
- Maintain cleanliness of checkout area and follow opening/closing procedures.
- Provide excellent customer service, greet customers, and offer assistance.
- Utilize problem-solving skills to handle challenging situations and resolve issues promptly.
- Also handled Inventory management of the Floral department.
Customer Service Executive
CMA CGM Bangladesh
06.2022 - 01.2024
- Built strong relationships with customers through active listening and effective communication.
- Handled escalated customer issues with professionalism and composure.
- Utilized problem-solving skills to identify customer needs and provide tailored solutions.
- Coordinated with logistics and sales teams to resolve escalated issues swiftly.
- Monitored calls, performed data entry, reporting and maintained accurate customer records.
- Managed the supply chain management to ensure an error free shipping.
- Collaborated with cross-functional teams to streamline communication and improve customer support processes.
Education
MBA - Human Resource Management
University Canada West
Vancouver, BC06.2025
BBA - Marketing & MIS
North South University
12.2018
Skills
- Customer Service Excellence with empathy
- Problem Solving & Conflict Resolution
- Time Management & Reliability
- Team Collaboration & Attention to Detail
- Work ethic and integrity
- Software adoption
- MS Office tools
Languages
English – Advanced
Full Professional
Bengali – Fluent
Native or Bilingual
Hindi – Intermediate
Limited Working
Certification
- Workplace Ergonomics
- Respectful Workplace Policy and Prevention Plan
Certified Digital Marketing Associate
Digital Marketing Institute _ Gained knowledge of core digital marketing concepts, including SEO, social media marketing, content strategy, analytics, and campaign management. Additionally, applied marketing principles to enhance customer engagement, increase brand visibility, and inform data-driven decision-making.
Timeline
Cashier/Customer Service
Safeway (Sobeys) Kensington Burnaby
05.2024 - Current
Customer Service Executive
CMA CGM Bangladesh
06.2022 - 01.2024
BBA - Marketing & MIS
North South University
MBA - Human Resource Management
University Canada West