Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tamutenda (Tam) Makoni

Oshawa,ON

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience

Work History

Athlete(Sales Associate)

Nike
06.2024 - Current
  • Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Developed strong relationships with clients, resulting in repeat business and increased customer loyalty.
  • Boosted sales through effective up-selling and cross-selling techniques, tailoring suggestions to individual customer needs.
  • Stayed informed on industry trends and new products, enabling effective communication with customers about cutting-edge athletic gear.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

CLEO Clothing Store
05.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Retail Sales Associate

Adidas
01.2022 - 08.2023
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Volunteer

Round Square Service Project
09.2018 - 03.2022
  • Worked in team environment to maintain high levels of productivity.
  • Helped program leadership with planning and fundraising responsibilities.
  • Built schools in rural areas with teammates.
  • Mix cement, dig foundations, construct walls, or install a roof.
  • Painted completed classrooms.
  • Gained knowledge and experience working with children and communities

Education

High School Diploma -

Brookhouse International School

Bachelor of Science - Forensic Science

University of Ontario Institute of Technology
05.2027

Skills

  • Point of sale operation
  • Customer Service
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Front Office Management
  • Sensitive information handling
  • Initiative-taking
  • Complex Problem-Solving
  • Brand Awareness

Accomplishments

  • East African Model United Nations Speaker

    • Participated in global competitions for public speaking in 8 countries in the world.

Languages

English
Native or Bilingual
Swahili
Professional Working
Spanish
Professional Working

Timeline

Athlete(Sales Associate)

Nike
06.2024 - Current

Sales Associate

CLEO Clothing Store
05.2024 - 07.2024

Retail Sales Associate

Adidas
01.2022 - 08.2023

Volunteer

Round Square Service Project
09.2018 - 03.2022

High School Diploma -

Brookhouse International School

Bachelor of Science - Forensic Science

University of Ontario Institute of Technology

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Tamutenda (Tam) Makoni