Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Tamur Malik

Edmonton,AB

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

19
19
years of professional experience

Work History

Restaurant Manager/Owner

Mary Browns Famous Chicken and Taters
01.2010 - Current
  • Generated business leads by social networking and community involvement.
  • Managed a team of 20 employees and oversaw daily operations of a busy restaurant.
  • Increased customer satisfaction by implementing innovative marketing strategies.
  • Implemented cost control measures that resulted in a 15% reduction in food and beverage costs.
  • Conducted regular staff training and development sessions to improve employee performance.

Gas Station Manager

Shell Gas Stations
01.2005 - 01.2010
  • Managed a team of 10 employees and supervised all aspects of the gas station operations including sales and security.
  • Maintained accurate inventory levels and monitored fuel pricing trends to optimize profitability.
  • Established positive relationships with customers and suppliers to enhance business growth.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Developed promotional strategies that successfully attracted new customers and increased sales revenue.

Education

Bachelor of Commerce - Marketing

N.A.I.T
Edmonton, AB
01.2012

Skills

  • Performance tracking
  • Active listening
  • Objection handling
  • Networking abilities
  • Emotional intelligence
  • Product knowledge
  • Account management
  • Time management
  • Customer service
  • Sales forecasting
  • Market research
  • Sales strategy development
  • Lead generation
  • Cold calling
  • Closing techniques
  • Building rapport
  • Lead Prospecting
  • Customer Retention

References

AVAILABLE ON REQUEST

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Restaurant Manager/Owner

Mary Browns Famous Chicken and Taters
01.2010 - Current

Gas Station Manager

Shell Gas Stations
01.2005 - 01.2010

Bachelor of Commerce - Marketing

N.A.I.T
Tamur Malik