Tamunoipiriala Abbey

Accomplished Customer Service Supervisor with a proven track record at Mtn Nigeria, enhancing customer satisfaction and loyalty through effective complaint resolution and relationship building. Skilled in Microsoft Excel and active listening, I excel in high-pressure environments, significantly improving service delivery and team collaboration.

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Providing information and service to ensure customer satisfaction.
• Resolved product issues through consumer testing.