Tamscel Ur Rahim
Hamilton,ON
Summary
A motivated MBA graduate excelling as an Inside Sales Representative with 1 year of experience in customer service and sales. Skilled in providing friendly and professional customer interactions, as well as up-to-date product knowledge to maximize sales potential. Proven track record of answering customer questions and increasing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Accenture
03.2023 - Current
- Surpassed quarterly revenue targets of up to $12 million by onboarding new clients through implementation of personalized outreach communication (email, voicemails, and calls), tailored marketing strategies & solutions, and empathetic approach to advertiser’s concerns & needs.
- Provided crucial campaign and process feedback in numerous client roundtables; most recently, proposed the integration of note-taking software into the client portal to streamline agent note capture procedure and to help facilitate sharing of industry-specific insights with clients.
- Mentored new hires through job shadowing to enhance proficiency in campaign processes, call structure, productivity, and performance. Delivered tailored marketing strategies to empower new employees for long-term success.
- Assisted team lead as a team captain by effectively leading the team to meet daily metrics by providing team progress throughout the day, by creating team incentives/games, by celebrating team achievements (whether small or big), and by rallying the team during poor performance.
- Coached agents on how to identify areas of opportunities and to build a tailored marketing strategy for advertisers
Account Manager
Self-employed
07.2019 - 08.2020
- Secured funding directly from investor for the first 6 months of operations by outlining an actionable and profitable business model related to marketing to develop tailored strategies for companies to best use their marketing budget.
- Recruited, hired, and trained new hires on marketing funnel, marketing platforms such as Meta, Google Ads, and consultation services to help drive interpersonal communication and to build rapport with clients.
- Used direct feedback coaching model to bridge performance gaps and to remove barriers to campaign targets on a team and agent level.
- Adapted to changing client expectations and process related to cost per results and return on ad spend by implementing an agile operational methodology focused on ad creative development and full funnel marketing.
Education
MBA - Supply Chain And Operations Management
Brock University
St. Catharines, ON12.2022
BBA - Marketing
Bahria University
Islamabad07.2020
Skills
- Inventory Management
- Supervision and training
- Team Collaboration
- B2B Sales
- Continuous Improvement
- Customer Relationship Management
- Staff training and development
- Program Management
Timeline
Inside Sales Representative
Accenture
03.2023 - Current
Account Manager
Self-employed
07.2019 - 08.2020
MBA - Supply Chain And Operations Management
Brock University
BBA - Marketing
Bahria University
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