Summary
Overview
Work History
Education
Skills
Timeline
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Tamra Hami

Airdrie,AB

Summary

Knowledgeable case manager with a history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated ability to use strong communication and problem-solving skills in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Academy Director and Chief Product Officer

Sugarlash PRO
10.2019 - 01.2023
  • Oversaw daily operations,budget allocation and resource utilization to ensure health of Academyand Product Development departments
  • Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
  • Successfully developed, filmed and implemented new educational in-person and online training programs and researched, developed and launched new product offerings
  • Executed marketing plans and managed social media campaigns to increase brand engagement.
  • Collaborated with cross-functional teams for efficient product launch, ensuring seamless communication and alignment of goals.
  • Negotiated strategic partnerships with industry leaders to enhance offering capabilities, creating new revenue opportunities in the process.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.

Property Manager

Calgary Housing Company
11.2013 - 09.2018
  • Managed over 400 Social and Affordable Housing and Low End of Market Units
  • Actively engaged in eviction prevention program and provided referrals and support services to residents to support housing stability and success.
  • Liaise with stakeholders in support of housing stability as well as community safety.
  • Prepare documents/evidence for Residential Tenancy Dispute Resolution Services or Court of Queen’s Bench as required.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Worked effectively in a fast-paced environments.

Tenant Support Worker

Calgary Housing Company
04.2008 - 11.2013
  • Work in collaboration with partners or neighborhood groups towards housing success initiatives
  • Work directly within a team including Property Managers, Property Management Administrators and Maintenance Workers to assist tenants in maintaining their housing.
  • Work in partnership with community agencies to provide referrals and develop a support system for tenants in crisis and/or requiring assistance with connecting to available resources.
  • Provide community development opportunities to tenants and work with community partners to engage tenants in building community
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.

Caseworker

Bedford House
08.2006 - 12.2008
  • Monitor and supervise residents and facility in accordance with written policy
  • Assessed needs of each client and recommended appropriate services and resources and completed reports documenting risk to the community, progress and future plans
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Maintain strong communication with all staff and residents
  • Responsible for implementing and monitoring residents case plan which reflects their goals and needs as well as risk to the community
  • Work in partnership with Parole, Probation, Calgary Police Service and other community resources


Family Mentor

Hull Child and Family Services
10.2007 - 03.2008
  • Provide in home support for clients where one parent is affected by mental health issues and has dependent children
  • Worked in partnership with community programs, Children’s Services and all other community resources to develop a support system for the client
  • Manage a caseload and complete required documentation
  • Improved family dynamics by offering tailored support and implementing individualized action plans.
  • Determined needed and relevant interventions based on each client's abilities and current needs.
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.

Education

Bachelor of Applied Justice Studies -

Mount Royal College
01.2008

High School Diploma -

Forest Lawn High School
01.2002

Skills

  • Professional Networking
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Case Management
  • Time Management
  • Attention to Detail
  • Decision-Making
  • Relationship Building
  • Professional ethics

Timeline

Academy Director and Chief Product Officer

Sugarlash PRO
10.2019 - 01.2023

Property Manager

Calgary Housing Company
11.2013 - 09.2018

Tenant Support Worker

Calgary Housing Company
04.2008 - 11.2013

Family Mentor

Hull Child and Family Services
10.2007 - 03.2008

Caseworker

Bedford House
08.2006 - 12.2008

High School Diploma -

Forest Lawn High School

Bachelor of Applied Justice Studies -

Mount Royal College

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Tamra Hami