Tamra Conley
Westminster
Summary
Compassionate and dependable professional with diverse experience in behavioral healthcare, detox treatment, hospitality, customer service, telemarketing, and administrative support. Over 10 years of experience providing exceptional customer care in both healthcare and restaurant environments, with a proven ability to build rapport, communicate effectively, and remain calm under pressure. Skilled in patient observation, medication administration, intake procedures, electronic health records (Kipu), documentation, client transportation, data entry, and appointment scheduling. Recognized for professionalism, attention to detail, strong organizational skills, and a commitment to delivering outstanding service while maintaining confidentiality and safety.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Telemarketer
Affinity Home Alliance
08.2025 - 10.2025
- Contacted prospective customers to promote home improvement products and services.
- Scheduled appointments for sales representatives.
- Educated customers on products and services while answering questions professionally.
- Maintained accurate customer records and call documentation.
- Built rapport with customers while consistently meeting daily performance goals.
Detox Technician
Casa Capri Recovery
11.2024 - 08.2025
- Monitored clients throughout each shift and documented observations accurately.
- Completed client intake procedures and performed safety searches in accordance with facility policies.
- Recorded and monitored vital signs.
- Administered medications under established protocols.
- Maintained accurate nursing notes and client records using Kipu electronic health records.
- Collected, analyzed, and prepared urine specimens for laboratory testing.
- Safely transported clients to hospitals, medical appointments, and recovery meetings.
- Worked closely with nurses and clinical staff to provide compassionate, high-quality patient care.
- Protected client confidentiality and complied with HIPAA regulations.
Data Entry Specialist
Premier Student Loan Center
01.2021 - 06.2022
- Entered and maintained large volumes of data with exceptional accuracy.
- Verified information for completeness and correctness.
- Maintained confidential records while following company policies.
- Updated transaction records and computerized databases.
- Created and maintained logs to monitor productivity and data accuracy.
Server
Dave & Buster's
06.2015 - 10.2016
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Managed multiple tables while ensuring prompt and accurate service.
- Operated POS systems for order entry and payment processing.
- Collaborated with team members to provide an outstanding guest experience.
- Resolved customer concerns professionally while maintaining a positive dining experience.
Server
Downey Brewing Company
08.2013 - 06.2015
- Provided friendly, attentive service to guests in a high-volume restaurant.
- Managed multiple tables while maintaining efficiency and accuracy.
- Processed orders and payments using POS systems.
- Worked collaboratively with staff to ensure smooth restaurant operations.
- Maintained a clean and organized dining environment.
Education
High School Diploma -
Valley Vista High School
Fountain Valley, CA06-2010
Skills
- Behavioral Health & Patient Care
- Detox & Recovery Support
- Medication Administration
- Client Intake & Admissions
- Electronic Health Records (Kipu)
- Observation & Documentation
- Vital Signs Monitoring
- Urinalysis Collection & Laboratory Processing
- Client Transportation
- HIPAA Compliance & Confidentiality
- Customer Service Excellence
- Data Entry
- Appointment Scheduling
- Telephone Communication
- Microsoft Office
- POS Systems
- Team Collaboration
- Time Management
- Problem Solving
- Conflict Resolution
Certification
- First Aid Certified
- Valid California Driver License
Timeline
Telemarketer
Affinity Home Alliance
08.2025 - 10.2025
Detox Technician
Casa Capri Recovery
11.2024 - 08.2025
Data Entry Specialist
Premier Student Loan Center
01.2021 - 06.2022
Server
Dave & Buster's
06.2015 - 10.2016
Server
Downey Brewing Company
08.2013 - 06.2015
High School Diploma -
Valley Vista High School