Tammy Sandra Rozman
Oakville,ON
Summary
Accomplished Educator with a track record of fostering inclusive learning environments and enhancing curriculum at Dufferin-Peel Catholic District School Board. Excelled in classroom management and differentiated instruction, significantly improving student success. Demonstrates exceptional communication and professionalism, adept at building supportive networks and driving institutional change. Skilled in collaborative learning and time management.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1998
1998
years of professional experience
1
1
Certification
Work History
Educator
Dufferin-Peel Catholic District School Board
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
Customer Service Representative
Leon's Furniture
09.1995 - 06.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests for products, services, and company information.
Teller Supervisor
First Calgary Financial Credit Union
06.1984 - 08.1990
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
Education
Bachelor of Education - Elementary Education
University of Alberta
Edmonton, AB06.1991
Bachelor of Arts - History
University of Calgary
Calgary, AB06.1988
Skills
- Classroom Management
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
- Collaborative learning
- Special Education
- Excellent Communication
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Certification
- Reading Specialist Certificate – EMPOWER
Timeline
Customer Service Representative
Leon's Furniture
09.1995 - 06.1997
Teller Supervisor
First Calgary Financial Credit Union
06.1984 - 08.1990
- Reading Specialist Certificate – EMPOWER
Educator
Dufferin-Peel Catholic District School Board
Bachelor of Education - Elementary Education
University of Alberta
Bachelor of Arts - History
University of Calgary
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