Hi, I’m
Tammy Lynne Logan
Moncton,NB
Summary
Dynamic Guest Experience Manager at McCram Inc, skilled in guest relations management and clear interpersonal communication. Enhanced service quality through innovative feedback mechanisms and effective training programs. Proven ability to resolve guest concerns and maintain compliance, ensuring a consistently exceptional experience for all patrons.
Guest experience professional with refined approach to elevating customer satisfaction and operational standards. Expertise in optimizing guest interactions and resolving issues swiftly. Known for fostering collaborative team environment and adapting to dynamic situations with ease. Key skills include conflict resolution and strategic planning.
Overview
2026
years of professional experience
1
Certification
Work History
McCram Inc
Guest Experience Manager
07.2020 - 09.2025
Job overview
- Assisted in developing guest feedback mechanisms to enhance service quality.
- Supported daily operations by coordinating training guides for new products and promotions.
- Learned and implemented standard operating procedures for guest interactions.
- Provided administrative support, maintaining accurate records of daily paperwork.
- Handled all delivery issues including refunds, disputes.
- Created the daily tracker for service key performance indicators.
- Managed day to day operations of a fast paced restaurant with a staff of varying personalities and styles.
MCRI
Human Services Worker
2018 - 2019 (1 education.year_Label)
Job overview
- Developed individualized service plans to address client needs and enhance well-being.
- Provided crisis intervention services, employing de-escalation techniques to manage high-stress situations effectively.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.
WestJet Airlines
Guest Service Representative
07.2017 - 09.2018
Job overview
- Delivered exceptional guest service by addressing inquiries and resolving concerns promptly.
- Assisted guests with special requests, enhancing their overall experience.
- Managed billing procedures confidently, handling transactions with precision.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
McDonald's
Certified Swing Manager
07.2015 - 2017
Job overview
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow processes.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Monitored sales data and adjusted staffing levels accordingly during peak hours.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
Education
St. Thomas UniversityFredericton
Bachelor of Arts from Journalism
Harrison Trimble High SchoolMoncton, NB
High School Diploma
06-2001
Skills
- Clear interpersonal communication
- Sales proficiency
- Brand ambassador
- Expertise in reservation systems
- Guest relations management
- Background in hospitality services
- Guest relations management
- Skilled in addressing guest concerns
- Detail-oriented data input
- Policy compliance
- Fundamental accounting skills
- Cross-functional teamwork
Accomplishments
- Supervised team of 40+ staff members.
Languages
English
Native or Bilingual
French
Limited Working
Certification
ServSafe
Advancing Your Leadership
Developing the Leader in Me
St.Johns ambulance First Aid
Timeline
Guest Experience Manager
McCram Inc
07.2020 - 09.2025
Guest Service Representative
WestJet Airlines
07.2017 - 09.2018
Certified Swing Manager
McDonald's
07.2015 - 2017
Human Services Worker
MCRI
2018 - 2019 (1 education.year_Label)
St. Thomas University
Bachelor of Arts from Journalism
Harrison Trimble High School
High School Diploma