Tammy Irene Carbone
Sherwood Park,AB
Summary
Dynamic Relationship Account Manager excelling in client relationship management and proactive communication. Known for building trust with key decision-makers and driving retention through empathetic support and strategic product recommendations.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Relationship Account Manager
Wholesale Fire and Rescue
07.2024 - 03.2025
- Strengthened client relationships by utilizing strong interpersonal skills and proactive communication.
- Provided ongoing support to fire departments addressing any questions or concerns promptly and professionally.
- Delivered customized presentations to potential clients, showcasing the value our solutions could provide to their businesses.
- Increased client satisfaction through prompt resolution of issues and concerns.
- Established rapport with key decision-makers within client organizations, fostering trust and open lines of communication.
- Participated in industry events and conferences, networking with potential clients and staying current on market trends.
- Demonstrated products to show potential customers benefits and advantages and encourage purchashes
Product Consultant
Akron Brass Company (IDEX)
12.2012 - 06.2024
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
- Worked directly with stakeholders and customers to understand competitive landscape.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Associate
Vereburn Medical Supply
07.2008 - 12.2012
- Built relationships with customers to encourage repeat business
- Worked with a family owned medical supply distributor for hospitals, sports,emergency medical and first aid.
- Worked in a fast paced environment to meet customer expectations.
- With pride delivering high quality service and products to our customers through quality customer service.
- Provided educational presentations on products including new innovation to customers.
Education
Rehabilitation Practitioner
Grant Macewan University
Edmonton, AB06-2005
High School Diploma -
Ardrossan Senior High School
Ardrossan, AB06-1989
Skills
- Customer Relationship Management
- Effective Team Collaboration
- Goal oriented
- Account management
Timeline
Relationship Account Manager
Wholesale Fire and Rescue
07.2024 - 03.2025
Product Consultant
Akron Brass Company (IDEX)
12.2012 - 06.2024
Sales Associate
Vereburn Medical Supply
07.2008 - 12.2012
Rehabilitation Practitioner
Grant Macewan University
High School Diploma -
Ardrossan Senior High School
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