Tammy Zwicker
Yarmouth,NS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with an outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Office Manager
Harbourview Dental
Yarmouth, NS
06.2024 - Current
- Managed daily office operations and maintained a welcoming environment for patients.
- Coordinated appointment scheduling and patient flow for optimal office efficiency.
- Oversaw inventory management, ensuring adequate supplies for dental procedures.
Team Lead
VON Canada
Yarmouth, NS
12.2023 - 06.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
Digital Specialist
Wendt Partners
New York, NY
01.2022 - 03.2023
- Created content for websites, blogs, social media platforms, and online advertising.
- Collaborated with creative teams to design visuals for digital marketing campaigns.
- Managed email marketing campaigns from conception to execution.
- Drafted press releases and blog posts related to digital marketing initiatives.
- Executed daily email marketing communications, generating customer awareness of key sales promotions and new product launches.
PC Optimum Agent Trainer
Millennium 1 Solutions
Hebron, NS
02.2021 - 01.2022
- Provided coaching to agents in training
- Helped agents achieve quality assurance metrics
- Tack progress of agents daily
- One on one with agents as needed
- Provided accurate and appropriate information to agents in training
- Implemented training initiatives.
PC optimum tier 1 customer support
Millennium1 Solutions
Hebron, NS
07.2020 - 02.2021
- Provided accurate and appropriate information in response to customers inquires
- Provide floor support for agents in need
- Work offline email cases in response to customer needs
- Coaching agents on how to reduce average handle time.
Customer Loyalty Specialist
Web.com
Hebron, NS
05.2018 - 07.2020
- Implemented cost-saving initiatives that addressed long-standing problems
- Contributed to team results in fast-paced environment
- Increased customer satisfaction by addressing and resolving issues
- Resolved problems, improved operations, and provided exceptional client support
- Deescalated upset customers to resolve their issues
- Provided coaching to agents, helping with their professional development
- Provided training to agents returning from leave of absences
- Trained agents to navigate company software.
Email support representative
Web.com
Hebron, NS
07.2015 - 05.2018
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Provided accurate and appropriate information in response to customers inquires
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Demonstrated mastery of customer service call script with specified time frames.
Office assistant
Bernie's Shuttle
Yarmouth, NS
04.2014 - 04.2015
- Kept physical and digital records organized for easy updating and retrieval by authorized team members
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social event.
Booking agent
Your new addiction tattooing
Yarmouth, NS
01.2012 - 01.2014
- Processed cash financial transactions, made change, issued receipts
- Prepared and sanitized workstations between appointments, and handled products responsibly
- Assisted customers with informed decision making
- Provided support and information to clients ensuring no surprises during the procedure, and provided direction for aftercare.
Education
High School diploma -
Yarmouth Consolidated memorial High School
Skills
- Training development aptitude
- Record-keeping strengths
- Credit card processing
- High customer service standards
- Data entry
- Conflict resolution proficiency
- Professional telephone demeanor
- Excellent communication skills
- Multi-line phone talent
- Project Management
- Digital Marketing
Timeline
Office Manager
Harbourview Dental
06.2024 - Current
Team Lead
VON Canada
12.2023 - 06.2024
Digital Specialist
Wendt Partners
01.2022 - 03.2023
PC Optimum Agent Trainer
Millennium 1 Solutions
02.2021 - 01.2022
PC optimum tier 1 customer support
Millennium1 Solutions
07.2020 - 02.2021
Customer Loyalty Specialist
Web.com
05.2018 - 07.2020
Email support representative
Web.com
07.2015 - 05.2018
Office assistant
Bernie's Shuttle
04.2014 - 04.2015
Booking agent
Your new addiction tattooing
01.2012 - 01.2014
High School diploma -
Yarmouth Consolidated memorial High School