Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tammy Weir

Thompson,MB

Summary

Proven track record in enhancing customer satisfaction and fostering strong relationships, demonstrated at EECOL Electric. Skilled in client relationship building and technical troubleshooting. Achieved significant results through goal-oriented mindset and dedication to excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Representative-customer Service and Sales

EECOL Electric
09.2016 - Current
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Managed inventory to provide customers with access to products in high demand.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Childcare Provider

Self-employed
06.2008 - 07.2016
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self-expression.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in rest room training and other daily hygiene activities to support child development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Encouraged children to develop healthy social and emotional skills.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Documented children's growth and development.
  • Logged information regarding naps, feedings, and any medications administered.

Bank Teller

Scotia Bank
07.2005 - 03.2008
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Trained new hires on customer service policies and procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

High School Diploma -

Central Kings Rural High School
Cambridge, NS
06.2008

Skills

    Audit reporting

    Attention to Detail

    Data Analysis

    Material Quoting

    Technical Troubleshooting

    Sorting and Filing

    Performance Tracking

    Communication

    Microsoft office

    Planning & Scheduling

    Records Management

    Data Entry Efficiency

    Excellent time management skills

Languages

English

Timeline

Representative-customer Service and Sales

EECOL Electric
09.2016 - Current

Childcare Provider

Self-employed
06.2008 - 07.2016

Bank Teller

Scotia Bank
07.2005 - 03.2008

High School Diploma -

Central Kings Rural High School

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Tammy Weir