Tammy Warford
Calgary,Canada
Summary
Motivated professional with extensive experience in office administration and team collaboration. Demonstrates strong work ethic and adaptability in fast-paced environments. Proven ability to streamline operations and manage diverse administrative functions, including customer support. Recognized for exceptional interpersonal skills, a can-do attitude, and decision-making capabilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator
D. Floyd Construction Ltd.
06.2024 - 11.2024
- Delivered excellent customer service in person as well as over the phone
- Prepared work and purchase orders
- Maintained and monitored office supply inventory and place orders as required
- Reviewed and revamped job postings and set up interviews using Indeed
- Assisted with jobsite admin duties, such as submit Alberta OneCall and Dig Shaw line locates
- Scheduled appointments for work vehicle maintenance
- Maintain database for company projects, resources and supplies
- Filed, photocopied and scanned documents
Fulfillment Operations II - Loan Operations
ATB Financial
06.2022 - 01.2024
- Prepared payout and discharge statement for solicitors and the Land Titles Office
- Processed loan payouts and discharges for retail and business loans
- Applied payments including cheques to process payouts
- Balanced internal accounts and resolved any discrepancies
- Troubleshot automated processing failures
- Reviewed and updated procedure guides as required
Customer Fulfillment I - Loan Operations
ATB Financial
06.2022 - 01.2024
- Analyzed loan files for accuracy and policy adherence
- Ensured retail, business and corporate loans have been funded accurately
- Prepared drafts and cheques to financial institutions and solicitors in a timely manner
- Delivered strong attention to detail to maintain excellent file accuracy
- Supported internal customer inquiries
- Processed payouts and fees on loan products
Receptionist / Office Clerk (Contractor)
SGS Canada
01.2022 - 06.2022
- Carried out day-to-day clerical duties, including filing, transcribing and photocopying
- Greeted clients and office visitors and notify employees of visitor's arrival when necessary
- Answer incoming calls in a cordial, professional and timely manner
- Transfer incoming calls to appropriate individuals
- Handled sensitive and confidential information
- Created new files, filing and archiving
- Prepared outgoing mail and arrange courier pick up
Data Analyst (Contractor)
Radicle Balance
07.2021 - 12.2021
- Supported key data processing functions to process carbon credit data accurately and efficiently
- Reviewed photographic evidence of farm equipment and pneumatic systems to support key data
- Extracted key data from emails and photographs for upload into the database
- Accessed and compiled cloud-based data from reporting platforms
- Completed the Greenhouse Gas Accounting and Reporting Course from the University of Toronto
Sale and Service Support Specialist Agricultural Conditional Sales and Leasing
ATB Financial
06.2005 - 02.2021
- Provided administrative support within the agriculture and commercial vendor programs
- Ensured all loan and lease documents are completed accurately
- Monitored the portfolio delinquency report and investigated any suspicious entries for escalation
- Logged and followed up on problem tickets
- Followed up with brokers and clients for missing documentation and late payments
- Completed corporate and title searches
- Retrieved Equifax scoring for commercial clients
- Recorded and documented meeting minutes
Senior Loan Administration Officer
ATB Financial
06.2005 - 02.2021
- Prepared Solicitor Instructions letters
- Obtained extensive knowledge of document requirements for Business & Agriculture customers
- Created loans for business and corporate clients
- Timely completion of security documents
Senior Support Specialist
ATB Financial
06.2005 - 02.2021
- Created loans in the test environment in both AO and BaS
- Validated and identified loan document omissions
- Assisted with SAP data validation and remediation
- Supported testing of new software
Quality Assurance Loan Review
ATB Financial
06.2005 - 02.2021
- Assisted in follow-ups for security documents
- Filed mortgage and Business documents
- Provided confirmation emails to business partners upon receipt of documents
- Trained new associates
File Clerk/Scanner - Records and Distribution
ATB Financial
06.2005 - 02.2021
- Filed loose documents into the appropriate file
- Created mortgage and personal loan files
- Completed service requests for internal customers
- Imaged documents to computer database
Education
Grade 12 -
Point Leamington Academy
Point Leamington, NL06-1996
Skills
- Proofreading and editing
- Attention to detail
- Accuracy and quality assurance
- Microsoft Office and Google Suite
- Quick learner
- Communication skills
- Collaboration and teamwork
- Adaptability and flexibility
- Professional development initiatives
- Microsoft Word, Excel, and Outlook
- Customer service application(CSA)
- Portal and ERP management
- CRM expertise
- Central Services account origination (CSAO)
- Client management systems (CMS)
- ServiceNow proficiency
- Quality Center usage
- DocuSign familiarity
- Data entry and file organization
- Time management strategies
- Problem-solving techniques
- Ethics-focused approach
- Document scanning and maintenance
- Mail routing and handling
- Scheduling and calendar management
- Inbound call handling skills
- Staff leadership and supervision
- Expense processing expertise
References
Available upon request
Certification
Alison Learning Certificates
- Essentials of SAP HCM (Human Capital Management)
- Medication Management and Administration
Timeline
Office Administrator
D. Floyd Construction Ltd.
06.2024 - 11.2024
Fulfillment Operations II - Loan Operations
ATB Financial
06.2022 - 01.2024
Customer Fulfillment I - Loan Operations
ATB Financial
06.2022 - 01.2024
Receptionist / Office Clerk (Contractor)
SGS Canada
01.2022 - 06.2022
Data Analyst (Contractor)
Radicle Balance
07.2021 - 12.2021
Sale and Service Support Specialist Agricultural Conditional Sales and Leasing
ATB Financial
06.2005 - 02.2021
Senior Loan Administration Officer
ATB Financial
06.2005 - 02.2021
Senior Support Specialist
ATB Financial
06.2005 - 02.2021
Quality Assurance Loan Review
ATB Financial
06.2005 - 02.2021
File Clerk/Scanner - Records and Distribution
ATB Financial
06.2005 - 02.2021
Grade 12 -
Point Leamington Academy
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