Tammy Untch

• Managed a national team across multiple sites focused on delivering consistent, high level KPI targets to drive wireless growth for Freedom Mobile and Shaw Mobile
• Motivated and supported employees to ensure optimum engagement levels
• Introduced team contests and goals to enhance productivity and improve employee morale
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs
• Oversaw performance management process for the team (coaching, reviews, and discipline)
• Identified individual employee's unique work styles and adapted management methods
• Interviewed, hired and trained new front-line employees
• Drove career progression by identifying innate skills and talents, creating space for growth and development

▪ Delivered training and coaching for (up to 20) Equipment Service Dispatch staff and other supervisors/technicians across Canada

▪ Part of a leadership team working in conjunction with the US Equipment Service Dispatch center in Tulsa, OK to initiate and sustain best practices for North America

▪ Participated in testing and implementing a new system for automated dispatch, providing input and suggestions pertaining to Canada’s specific needs

▪ Worked closely with technician supervisors as well as division managers and directors across Canada to ensure the smooth operation of the department

▪ Performed in an ‘on-call’ capacity during the busiest times of the year as a Canada point-person for help in any way needed to get service to customers

▪ Acquired new clients and handled their transportation and logistics needs; included cold calling and maintaining an existing client base

▪ Assisted in daily operations and keeping track of all freight on the move

▪ Handled any problems encountered and implemented effective solutions to ensure customer satisfaction

▪ Provided administrative assistance to the President as the need arose: composing letters, presentations, etc.

▪ Effectively and promptly dispatched service calls to technicians in the Montreal area

▪ Ensured that changes in procedure, priorities and special projects were communicated to technicians and their supervisors

▪ Dispatched service calls to technicians in the whole of Canada

▪ Covered other dispatch areas when a colleague was absent, especially Toronto and area, Vancouver and Calgary

▪ Maintained upkeep of electronic inventory daily

▪ Processed all purchase orders, ensuring accuracy

▪ Performed a wide variety of administrative tasks, including the creation of sales sheets for promotional products

▪ Ordered product for backorder customers and kept their accounts up to date

▪ Represented giftware companies to retail clients

▪ Established and increased customer base

▪ Provided sales and administrative support in wholesale jewelry

▪ Implemented several computer programs to assist clients

▪ Provided temporary administrative assistance to a number of companies in various fields