Tammy Tran
Calgary,AB
Summary
Assisted seniors in navigating available resources and health partnerships to support independent living.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Assistant Community Manager
Silvera For Seniors
Calgary, AB
10.2024 - Current
- Coordinated community events to enhance resident engagement and foster relationships among seniors.
- Assisted with daily operations, ensuring smooth functioning of administrative tasks and resident services.
- Monitored resident satisfaction through regular feedback collection and addressed concerns promptly.
- Developed educational programs tailored to the needs of seniors, promoting wellness and active living.
- Trained new staff on company policies, procedures, and effective resident interaction techniques.
- Implemented process improvements that enhanced operational efficiency within community management functions.
- Collaborated with external vendors to organize health and wellness resources for residents' benefit.
- Managed communication channels between residents, families, and management to ensure transparency and support.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Met with residents to gather information and develop effective solutions.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Evaluated property conditions and recommended improvements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Researched best practices and developed strategies to improve program outcomes.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
Culinary Supervisor
Silvera for Seniors
Calgary, AB
03.2017 - Current
- Assisted in daily kitchen operations while maintaining health and safety standards.
- Supported kitchen staff by providing training on food preparation methods and service practices.
- Created menus that accommodated various dietary preferences of residents.
- Managed inventory processes to maximize resource utilization and reduce waste.
Director of Culinary Services
Scenic Acres by Revera
07.2015 - 11.2016
- -Managed a team of 20+ staff members in an unionized environment
- -Month end and inventory reports
- -Continuous quality Inspections
- -Monthly staff meetings and resident meetings
- -Scheduling
- -Hiring
- -Modified Texture Diets
- -Purchasing through SYSCO
- -Audits from Public Health, Internal Audits
- -Employee Performance Managing
- -Master Key holder
- -Weekend manager on duty
Education
Enter your degree - Applied Management
SAIT
Calgary 11.2025
Skills
Cultivated strong community relationships that elevated leadership presence,Achieved enhanced team cohesion through targeted teambuilding programs,Executed successful oath ceremonies, reinforcing commitment to public service
Languages
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Vietnamese
Limited Working
Certification
Applied Management
Timeline
Assistant Community Manager
Silvera For Seniors
10.2024 - Current
Culinary Supervisor
Silvera for Seniors
03.2017 - Current
Director of Culinary Services
Scenic Acres by Revera
07.2015 - 11.2016
Enter your degree - Applied Management
SAIT