Tammy Swartz Buttineau

• Successfully organized and streamlined essential operations.
• Strengthened ties with clients to encourage ongoing partnerships.
• Enhanced efficiency by optimizing daily operations.
• Enhanced overall satisfaction by maintaining high-quality service.
• Pioneered remote business model starting in 1996 with headquarters originally located in Welland, Ontario.
• Provided comprehensive bookkeeping and tax services based on company size and forecasted gross sales.
• Shifted focus to income projections for precise rate determination.
• Delivered tailored solutions for marketing designs, workspace setups, and compliance account requirements.
• Facilitated knowledge transfer by adapting support methods to individual learning styles.
• Assisted firms lagging in accounting to catch up on remittances and WSIB requirements.
• Determined service scope and fees by assessing distinct bookkeeping requirements for insolvent firms.
• Handled after-hours call center and administrative tasks to meet business requirements.
• Managed office operations, dispatching, and logistics for a trucking company specializing in cross-border exports.
• Managed booking process for maintenance tasks on personal vehicles and trucks.
• Conducted all tasks from the home office, including creating employee hiring manuals and handling health and safety.
• Provided in-depth consultations on optimizing personal tax strategies.
• LDT is very successful, but more and more small businesses are getting college training for family members to do their accounts.
• Maintained consistent client retention across regions, including Ottawa to Sarnia.
• This is a passion of mine, and it is very part-time.
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• Maintained cleanliness and managed essential errands efficiently.
• Devised nutritious meal plans and snack options compliant with established dietary standards for children.
• Enhanced parent engagement through regular updates about children's progress, needs, and successes.
• Encouraged social interaction and relationship-building in a supportive environment.
• I had to teach in an educational setting our values and traditions of First Nation and Métis people.
• Taught about our foods, and had children take part in preparing.
• Taught with assistance from my spouse off-grid living safety, including tractor safety, rattlesnakes, and taught them full water safety and swimming.
• Started toilet training even though it was not being done at home.
• Taught about stranger danger and dog safety.

Melissa refused the agreeable payment for my in-home child care services and cleaning her home once a week.

So, I had to stop working for free. This was a family member with whom I no longer have contact.

• Utilized critical thinking to resolve customer challenges in adherence to organizational standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback. Made it fun for the high school students from there, to respect working, and had fun draws for them. I worked the night shift after nanny duties. Only worked Thursday Friday night, Saturday an Sunday afternoons.
• Kept employees operating productively and working on task to meet the Cheif of that reseve happy and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services. Making sure stock was rotated and expire dates checked.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs. Making sure all accounts receivable was updated after my shift, and always checked before. Any problems I spoke to store Manger to make sure the accounts were suppose to be charged and payments were current.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours, and inventory movements.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals.
• Filled in when was asked for shifts, sometimes running double shifts.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings. Made sure items are correctly in system and shelve pricing matches. We sold alot of Native crafts.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Made up tills for day staff
• Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
• Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
• Streamlined inventory management processes, reducing waste and optimizing stock levels.
• Improved employee morale with regular feedback sessions, fostering positive work environment.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
• I left when the Cheif at the time found out I was living on Magnetwan First Nation's. These two have problems, as they both have gas bars and stores. There was a bad gas fire involved with a van and a atv, called fire dept and store manager was told to leave they had it. I was 20 minutes drive up the 69 and did not have a car then, got home . The chief called, and because I left, he let me go, but everyone left except the store manager, as per his request. It was a way to get rid of me.

• Strengthened connections with Chief Dean and Elder Mother Loretta by facilitating discussions on their child's progress and needs.
• Ensured tidiness and orderliness of living and play spaces to support child well-being.
• Implemented programs promoting traditional values.
• Developed and adhered to consistent routines tailored to support children's emotional and developmental growth.
• Baby Scarlett leaned on me as a positive female person, as she did not have a mother in her life.
• Scarlett had a very great routine, and I would take the other children on weekends, also.
• I left Sheshegwaning in 2022 due to my husband at that time being killed there in a car accident.
• I'm still a big part of baby Scarlett's life and Dean's. We go for visits with my current husband and we video. Weekly. After two years, baby Scarlett, now 4, still remembers me as Auntie Tammy.
• I provide educational time, independent play time, nap time, bath, and potty time. As baby Scarlett grew, we would advance her needs. Elder Loretta, her grandmother, was my Elder and teacher. In the cultural events, she is very important to Sheshegwaning, and I still use them. She taught me the history, and I do hold that place dear to me. Also, I ate all the traditional foods, and Baby Scarlett ate foods new to her.

• Oversaw donation handling, ensuring proper documentation and accountability.
• Developed informative content aligning with community engagement goals.
• Coordinated entire spectrum of fundraising requirements.
• Designed and mailed donor newsletters on a scheduled basis.
• Organized engaging activities to foster hands-on learning experiences for children while managing volunteer recruitment by aligning roles with their college aspirations.
• Directed fiscal strategies to maintain organizational sustainability.
• Facilitated seamless changes while maintaining team engagement.
• Nurtured connections with board members through consistent updates and collaborative efforts.
• Integrated family into various fundraising activities.
• Implemented open-door policy, receiving numerous letters of gratitude from former students.
• Fostered enduring bonds, continuing through their transition into family life.
• Compiled a diverse portfolio demonstrating skills and achievements.
• Made a career shift by leaving Welland during significant transitional period.