Tammy Rutledge
Carpinteria,CA
Summary
Dynamic leader with a proven track record at Planned Parenthood California Central Coast, enhancing patient experiences through innovative CRM strategies and cross-functional collaboration. Expert in coaching and mentoring, I drive operational efficiency and foster team success, ensuring exceptional service delivery and client loyalty. Committed to continuous improvement and quality management.
Professional with strong track record in managing and enhancing customer experiences. Skilled in project management, strategic planning, and stakeholder engagement. Known for effective team collaboration and flexibility in adapting to changing needs. Driven by results-oriented approach, with focus on delivering impactful outcomes and fostering productive work environment.
Overview
36
36
years of professional experience
Work History
Director of Experience
Planned Parenthood California Central Coast
01.2009 - Current
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
- Enhanced patient experience by implementing electronic medical record system, simplifying access to information and communication between staff members.
- Managed staff of various sizes including licensed and non-licensed.
Health Center Manager
Planned Parenthood Mar Monte
01.1990 - 01.2009
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
Education
No Degree - Journalism
Fresno State University
Fresno, CASkills
- Customer experience strategy
- Cross-functional teamwork
- Group and individual instruction
- Interpersonal communication
- Feedback delivery
- Coaching and mentoring
- Human resources management
- Teamwork and collaboration
Timeline
Director of Experience
Planned Parenthood California Central Coast
01.2009 - Current
Health Center Manager
Planned Parenthood Mar Monte
01.1990 - 01.2009
No Degree - Journalism
Fresno State University
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