Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Tammy Rose

Tammy Rose

Mission,BC

Summary

Driven Territory Sales Associate at Hershey’s Canada, adept in product and service sales with a professional demeanor. Excelled in client service, boosting sales through effective problem-solving and persuasive selling. As Floral Department Manager at Canada Safeway, enhanced revenue and customer satisfaction through innovative merchandising and superior client service. Skilled in team mentoring and workflow optimization, decreasing shrink by a notable percentage.

Overview

30
30
years of professional experience

Work History

Territory Sales Associate

Hershey’s Canada
06.2019 - Current


  • Built relationships with customers to encourage repeat business
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Floral Department Manager

Canada Safeway
10.1994 - 06.2019
  • Mentored junior staff members, providing guidance on best practices in floral design, customer service, and safety
  • Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
  • Ensured visual consistency across all displays within the department by adhering to company branding standards.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Inventoried plants and flower care supplies and ordered more.
  • Trained employees on customer order taking and basic floral arranging.
  • Supervised Number employees in floral department.
  • Decreased shrink by Number% through close monitoring of department.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.

Education

Diploma -

North Delta Senior Secondary
North Delta, BC
06.1989

Skills

Product and service sales

Accomplishments

Received Territory Sales Associate of the year for 2022 in Western Canada and was nominated in 2023.


Team Lead for Hershey’s affiliation with Ronald McDonald House, organizing Team events which included Meal prep sessions, daily snack bags and seasonal baskets for distribution at Halloween, Easter and Christmas. These events included organizing a morale booster lunch with all of my teammates.

Languages

English
Native or Bilingual

Timeline

Territory Sales Associate

Hershey’s Canada
06.2019 - Current

Floral Department Manager

Canada Safeway
10.1994 - 06.2019

Diploma -

North Delta Senior Secondary

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Tammy Rose