Madison Rolston
Sudbury,ON
Summary
High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Personable and collaborative demeanor demonstrated through polished communication increases loyalty and repeat business. Cheerful and knowledgeable with a superior work ethic; ready to start immediately
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Boston Pizza
12.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Waitress
Elliott's Restaurant
07.2021 - 10.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Stayed up-to-date on menu changes to help customers make food choices
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waitress
School House Restaurant
05.2019 - 08.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Greeted new customers, discussed specials and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Personal Support Worker
Cheshire Homes
05.2016 - 03.2019
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Trained and coordinated work of new support workers
- Consulted with supervisors to assess cases and plan strategies for enhancing care
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Maintained clean, safe and well-organized patient environment.
Education
Bachelor of Arts - Psychology, Disability Studies
University of Western Ontario
London, ON04.2021
Skills
- Team Leadership Expertise
- Conflict and Complaint Resolution
- Service-Oriented
- Operations Oversight
- Training and Development
- Team Player
- High Energy and Stamina
- Able to Lift 30 Pounds
- Verbal and Written Communication
- Warm and Friendly
- Cleaning and Sanitizing
Timeline
Assistant General Manager
Boston Pizza
12.2021 - Current
Waitress
Elliott's Restaurant
07.2021 - 10.2021
Waitress
School House Restaurant
05.2019 - 08.2019
Personal Support Worker
Cheshire Homes
05.2016 - 03.2019
Bachelor of Arts - Psychology, Disability Studies
University of Western Ontario