Tammy Rayner
Borden-Carleton,Canada
Summary
Highly skilled and dedicated professional with extensive experience in program coordination, case management, and community outreach within the Canadian Armed Forces (CAF) environment. Proven ability to assess complex situations, provide information and assistance, and facilitate referrals to appropriate agencies. Demonstrated leadership in program operations, data analysis, and budget management. Seeking to leverage my skills and experience to contribute to a dynamic and forward-thinking organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Military Family Program Coordinator/Acting ED
PEI Military Family Resource Centre
09.2018 - Current
- Assessed clients' situations to provide information, assistance, and referral to navigate CAF lifestyle challenges
- Acted as case manager for families with intricate needs, collaborating with CAF, local community resources, and external partnership agencies
- Facilitated referrals to appropriate agencies/organizations and provided follow-up
- Conducted community orientations, information sessions, and briefings
- Compiled data and reported program and service gaps to Executive Director and team
- Provided ongoing direction and leadership for program operations
- Tracked and reported expenses accurately to manage program budgets
- Organized and managed program development from conception through successful execution
- Developed and maintained relationships with external partners to facilitate program operations
- Developed proposals and operational plans within assigned area
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term
- Recruited, interviewed and hired summer students and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Spearheaded new program initiatives to address unmet community needs and advance organizations mission.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
National Military Family Council
Volunteer Role - Military Family Services
08.2013 - 08.2015
- Provided reports to CAF organizational leadership to guide operational strategy
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
- Represented all OUTCAN families on issues and services.
- Skilled at working independently and collaboratively in team environments.
- Strengthened communication skills through regular interactions with others.
Research Administrative Coordinator/Contracts
Centre For Clinical Research, Capital Health
01.2010 - 06.2012
- Managed, identified, and implemented administrative processes in support of Contract/Grants Facilitation and Support Office
- Led the way in applying/learning and implementing new database software and aligning administrative processes/practices
- Developed solid working relationships with internal and external partners
- Maintained databases and contact lists to keep important contact information accurate and up to date
- Prepared detailed documents and reports in adherence administrative processes
- Developed and implemented organizational systems to streamline daily operations
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Personal Development/Community Integration/Bookkeeper
Calgary Military Family Resource Centre
01.2008 - 06.2009
- Assisted, informed, and supported military families using community development principles and fostering partnerships
- Administered programs including annual planning, budgeting, and evaluating
- Planned and organized major special events
- Coordinated fundraising opportunities to raise awareness of 'Support our Troops' initiatives
- Developed marketing tools and advertising to promote and enhance programming
- Handled bookkeeping responsibilities
- Managed relationships with community, government, and funding partners.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Executive Assistant/Administration Team Lead
Big Brothers Big Sisters Of Calgary And Area
07.2007 - 01.2008
- Provided direct support to Executive Director, Director of Development/Communications, and Director of Service Delivery
- Led administrative team
- Managed various administrative tasks and office management responsibilities
- Organized events and conferences
- Handled HR record management
- Managed relationships with community, government, and funding partners
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Project Administrative Coordinator/Executive Assistant
Ottawa Centre For Research And Innovation
07.2005 - 06.2007
- Provided direct support services to Executive Director of Education and Research
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Managed various projects and provided administrative support to education programs
- Recorded minutes for various committees
- Assisted with special events
- Created Standard Operating Procedures for Youth Justice Initiative in cooperation with Ottawa Public School Board and Ottawa Catholic School Board.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
Office Administrator
Nova Scotia Cooperative Council
08.2004 - 07.2005
- Provided direct administrative support services for Chief Executive Officer and Director of Operations
- Maintained accounting records and databases
- Updated website information
- Handled payroll and Revenue Canada remittances
- Assisted in development of promotional activities
- Planned and organized events
- Maintained electronic and paper filing systems for easy retrieval of information
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Service Delivery Program Coordinator
Federal/Provincial Labour Market Development
09.2001 - 05.2004
- Conducted promotional activities
- Coordinated and supported communication efforts
- Managed relationships with government agencies and community
- Managed project proposals and budgets
- Handled administrative logistics for committees
- Managed office operations
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
- Monitored project progress, identified risks and took corrective action as needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Developed and implemented project plans and budgets to ensure successful execution.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided ongoing direction and leadership for program operations.
Office Administrator
East Coast Music Awards - 2001
09.2000 - 05.2001
- Organized business, professional, and government contacts
- Coordinated day-to-day office activities
- Assisted in setting up and maintaining office systems
- Prepared and worked with databases and spreadsheets
- Worked closely with sponsors
- Recorded minutes from meetings
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Economic Development Assistant/Administrative Financial Assistant
Village Of Masset
02.1997 - 06.1999
- Enhanced local business growth by conducting comprehensive market research and identifying target industries for economic development initiatives.
- Assisted in developing marketing materials such as brochures, website content to promote regions economic growth initiatives.
- Helped develop new guidelines for business development programs in response to community and market needs.
- Provided administrative support including meeting scheduling, record keeping, correspondence management, and document preparation for Economic Development team.
- Responded to inquiries, proposals and projects received from business owners, developers, financing partners and community-based organizations regarding city economic development programs.
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
Education
Non Profit Management Certificate -
Mount Royal University
Calgary, AB10.2024
Business Administration Degree -
Academy of Learning
Fredericton, NB01.1993
High School Diploma -
Oromocto High School
Oromocto, NB01.1989
Skills
- Database management and quality assurance
- Database Management
- Event Planning
- Project Management
- Workload Management
- Organizational Skills
- Effective Communication
- Multitasking Abilities
- Confidentiality Maintenance
- Budget Management
- Evaluation and Reporting
- Problem Solving
- Employee Supervision
- Performance Management
- Financial Reporting
- Program Development
- Policy Development
- New Hire Orientation
- Team Leadership
- Microsoft and IOS Software Proficiency
- Analytical and Critical Thinking
- Program Management
- Strategic Planning
- Office Administration
- Process Improvements
- Financial Administration
- Report creation
Certification
- Dare To Lead Training
- Mental Health First Aid Training
- ASIST - Applied Suicide Intervention Skills Training
- Business Planning and Market Research Certificate
Languages
English
Volunteer Experience
- Queen Charlotte Islands Salmon Unlimited Society, Secretary, 01/01/1998, 12/31/1998
- PEI Chapter of the Parkinson's Foundation, Secretary, 01/01/2000, 12/31/2000
- Moncton Military Family Resource Centre, Volunteer Event Organizer, 01/01/2000, 12/31/2000
- PEI Chapter Girl Guides of Canada, Marigold District, Brownie Leader, 01/01/2003, 12/31/2005
- Navy League of Canada, Voting Member, 01/01/2010, 12/31/2010
- Halifax and Area Military Family Resource Centre Board of Directors, Secretary, 01/01/2011, 12/31/2011
- National Military Family Council, Chair/OUTCAN Representative, 01/01/2013, 12/31/2015
Timeline
Military Family Program Coordinator/Acting ED
PEI Military Family Resource Centre
09.2018 - Current
National Military Family Council
Volunteer Role - Military Family Services
08.2013 - 08.2015
Research Administrative Coordinator/Contracts
Centre For Clinical Research, Capital Health
01.2010 - 06.2012
Personal Development/Community Integration/Bookkeeper
Calgary Military Family Resource Centre
01.2008 - 06.2009
Executive Assistant/Administration Team Lead
Big Brothers Big Sisters Of Calgary And Area
07.2007 - 01.2008
Project Administrative Coordinator/Executive Assistant
Ottawa Centre For Research And Innovation
07.2005 - 06.2007
Office Administrator
Nova Scotia Cooperative Council
08.2004 - 07.2005
Service Delivery Program Coordinator
Federal/Provincial Labour Market Development
09.2001 - 05.2004
Office Administrator
East Coast Music Awards - 2001
09.2000 - 05.2001
Economic Development Assistant/Administrative Financial Assistant
Village Of Masset
02.1997 - 06.1999
Non Profit Management Certificate -
Mount Royal University
Business Administration Degree -
Academy of Learning
High School Diploma -
Oromocto High School
- Dare To Lead Training
- Mental Health First Aid Training
- ASIST - Applied Suicide Intervention Skills Training
- Business Planning and Market Research Certificate
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