Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic

Tammy Rail-Bachmier

Campbell River

Summary

Highly organized and detail oriented administrative professional with experience in municipal government and legal office settings. Skilled at juggling priorities, supporting teams, and handling sensitive situations with professionalism and empathy. Looking to contribute strong communication skills and dependable support in a Corporate Administrative - Reception role with the Strathcona Regional District.

Overview

13
13
years of professional experience

Work History

Legal Administrative Assistant

Tees Kiddle Spencer
04.2021 - Current
  • Provide exceptional client care in a professional and confidential environment
  • Manage a high volume of emotionally sensitive and high-conflict calls with discretion, empathy, and professionalism while ensuring accurate routing of inquiries
  • Support multiple lawyers by efficiently prioritizing tasks based on urgency or deadlines
  • Communicate clearly and professionally with clients, colleagues, and external professionals, both verbally and in writing
  • Draft legal documents, correspondence, and agreements with attention to accuracy and detail
  • Proactively anticipate and respond to administrative needs, ensuring support for attorneys in a fast paced environment

Finance Clerk

Woodlands County Municipal Gov't
06.2014 - 09.2020
  • Welcomed and assisted visitors, ensuring a positive and professional front-office experience
  • Responded to resident inquiries and complaints, ensuring respectful and timely service in alignment with municipal policies
  • Processed payments at front counter
  • Operated multi-line switchboard and directed public inquiries professionally and efficiently
  • Received, sorted and distributed incoming and outgoing mail and courier packages
  • Monitored office supplies and insured consistent inventory for smooth daily operations
  • Booked meeting rooms, arranged catering and prepared board rooms for meetings and events
  • Coordinated travel and accommodation for Directors and Counsel members
  • Processed accounts receivable and utility billing; provided support to the Tax Clerk as needed
  • Handled Public Works service complaints from stakeholders and liaised with staff to support timely resolution

Customer Service Representative

ATB Financial Bank
10.2012 - 06.2014
  • Delivered front-line customer service by greeting clients, processing transactions, and addressing inquiries with professionalism
  • Balanced cash drawers and performed daily treasury reconciliations with high accuracy
  • Identified and responded to client needs by recommending appropriate financial products and services
  • Maintained confidentiality and security of client information in compliance with banking regulations

Education

Diploma - Criminology -

Douglas College
New Westminster, BC

Liberal Arts And Sciences

Simon Fraser University
Burnaby, BC

Skills

  • Exceptional stakeholder and client service
  • Strong written and verbal communication
  • Multitasking and task prioritization
  • Conflict resolution and complaint handling
  • Switchboard and front desk reception
  • Confidential records handling and data entry
  • Financial processing
  • File management
  • Calendar management and meeting coordination
  • Document preparation and proofreading

Courses

Customer Service & Conflict Resolution Training

Violence and Harassment Training

Timeline

Legal Administrative Assistant

Tees Kiddle Spencer
04.2021 - Current

Finance Clerk

Woodlands County Municipal Gov't
06.2014 - 09.2020

Customer Service Representative

ATB Financial Bank
10.2012 - 06.2014

Diploma - Criminology -

Douglas College

Liberal Arts And Sciences

Simon Fraser University

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Tammy Rail-Bachmier