Tammy Pennington
Abbotsford,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling the daily operations of rental properties.
Overview
1
1
year of professional experience
Work History
Site Administrator/Property Manager
Cogir Properties
Abbotsford, BC
08.2022 - Current
- Recommended clarifications and changes in program policies to director of property management.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Exercised direct supervision over property staff.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Updated tenant and unit information to keep current in housing database.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria in combination with the leasing officer.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed all maintenance requests from tenants in a timely manner.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed and oversaw operations, maintenance and administration of properties.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Completed lease applications and verifications, notifying prospects of results.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with committees to discuss and resolve legal and environmental issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Education
Non-Violence Intervention - Social Sciences
Durham Continuing Education
Oshawa, ON06-2012
High School Diploma -
West Hill Collegiate Institute
Toronto, ON06-1980
Skills
- Maintenance Scheduling
- Customer Support
- Safety Enforcement
- Staff Scheduling
- Mentorship and Training
- Staff Supervision
- Financial Performance
- Vendor Relations
- Report Preparation
- Workflow Planning
- Compliance Management
- Inventory Control
- Program Oversight
- Training and Mentoring
- Vendor Relationship Management
- Staff Training
- Scheduling Coordination
- Risk Assessment
Timeline
Site Administrator/Property Manager
Cogir Properties
08.2022 - Current
Non-Violence Intervention - Social Sciences
Durham Continuing Education
High School Diploma -
West Hill Collegiate Institute