Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

TAMMY PATRIARCA

Niagara falls,Canada

Summary

Highly motivated healthcare professional with a proven track record in personal support roles. Known for delivering compassionate care and efficiently managing daily tasks, with a strong focus on team collaboration and adaptability to meet changing needs. Exhibiting excellent working habits and attention to detail. Possess strong leadership skills and willing to show initiative and take on new responsibilities within scope of practice. Excellent communication and time management skills ensure reliable support and consistent results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PSW Student Consolidation

Portal Village Retirement Home
03.2025 - 04.2025
  • Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
  • Implemented individualized care plans in collaboration with healthcare professionals to enhance patient well-being.
  • Monitored client health status, reporting changes to medical staff promptly to ensure timely interventions.
  • Implemented effective communication strategies with clients and families to foster trust and understanding.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.

PSW Student Clinical

Meadows of Dorchester-Long Term Care
01.2025 - 02.2025
  • Administered daily personal care and support services to enhance client comfort and well-being.
  • Collaborated with healthcare teams to implement personalized care plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented patient progress and communicated updates effectively to families and healthcare providers.
  • Advocated for client needs, promoting independence while respecting individual preferences.
  • Implemented infection control measures to maintain a safe environment for clients and staff.

ADMINISTRATIVE ASSISTANT/SCALE ATTENDANT/CSR

NIAGARA RECYCLING
08.2020 - 04.2023
  • Report directly to CEO
  • Enter and receive purchase orders
  • Provide information to callers, take messages, transfer calls to appropriate individuals, answer questions regarding services, rates, and scheduling while ensuring exceptional customer service at all times
  • File and maintain records. Determine customer’s needs and prepare proposals of services that address these needs.
  • Provide training and orientation to new staff.
  • Data entry for billing purposes, verify accuracy of billing data and revise any errors.
  • Over see scheduling of routes and special pick-ups for 4 commercial trucks/drivers serving the Niagara region.
  • Contact prospective customers to present information and explain available services.
  • Evaluate costs and revenue of agreements to determine profitability.
  • Effectively maintained a customer base of over 1000 customers across the Niagara Region.
  • Periodically scale inbound/outbound traffic picking up or dropping off material, maintain accuracy of upcoming pick-ups/drop-off’s
  • Create bill of lading for outbound traffic
  • Contact prospective customers to present information and explain available services.
  • Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of information.
  • Managed scheduling and coordination of meetings for senior management, improving overall operational efficiency.

GROUP SALES COORDINATOR

NIAGARA RIVER CRUISES (FORMALLY HORNBLOWER)
06.2016 - 08.2020
  • Provide amazing experiences by providing great customer service
  • Create and manage upcoming group reservations
  • Lead individuals or groups to tour site locations and describe points of interest.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Create and review/maintain accuracy of group contracts

REVENUE COORDINATOR

HILTON NIAGARA FALLS/FALLSVIEW HOTEL AND SUITES
08.2017 - 05.2019
  • Create, maintain, and enter information into databases, such as database management, excel, ect
  • Supervise clerical staff and provide training and orientation to new staff.
  • Verify accuracy of billing data and revise any errors.
  • Review compiled data on operating costs and revenues to set rates.
  • Verify customers' credit, and establish how the customer will pay for accommodations
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • File and maintain records.
  • Receive payment and record receipts for services.

Education

Post-Graduate Certificate - Personal Support Worker

Niagara College
Welland, ON
06-2025

Diploma - Practical Nursing

Niagara College
Welland, ON
06-2027

Skills

  • Customer Service (10 years)
  • Microsoft Excel (5 years)
  • Microsoft Outlook (5 years)
  • Emotional support, respectful, empathetic and compassionate
  • Dementia care
  • Toileting support
  • Mobility assistance
  • Nutrition support
  • Adaptable
  • Time management
  • Problem-solving and critical thinking
  • First aid and CPR Certification
  • Hoyer lifting equipment

Languages

English

Certification

  • Building Relationships Certification
  • Lifts and Transfers Certification
  • FEED(Facilitating Effective Eating in Dysphagia) Certification
  • IPAC While supporting resident with personal Care: Bathing, dressing and grooming Certification
  • Chain of Transmission & Risk Assessment Certification
  • Health care provider controls Certification
  • AODA Certification
  • Anishinaabe Mino'ayaawin - Foundations in Cultrual Safety Certification
  • Coping with Grief Certification
  • Caring for persons with dementia Certification


Timeline

PSW Student Consolidation

Portal Village Retirement Home
03.2025 - 04.2025

PSW Student Clinical

Meadows of Dorchester-Long Term Care
01.2025 - 02.2025

ADMINISTRATIVE ASSISTANT/SCALE ATTENDANT/CSR

NIAGARA RECYCLING
08.2020 - 04.2023

REVENUE COORDINATOR

HILTON NIAGARA FALLS/FALLSVIEW HOTEL AND SUITES
08.2017 - 05.2019

GROUP SALES COORDINATOR

NIAGARA RIVER CRUISES (FORMALLY HORNBLOWER)
06.2016 - 08.2020

Post-Graduate Certificate - Personal Support Worker

Niagara College

Diploma - Practical Nursing

Niagara College

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TAMMY PATRIARCA