Tammy Moss
Arroyo Grande
Summary
Compassionate Direct Support Professional with strengths in client support, first aid, and behavior redirection. Committed to fostering positive client relationships and maintaining a safe, organized environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Direct Support Professional
360 Behavioral Health
04.2025 - Current
- Provided emotional support and encouragement, fostering positive relationships with clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Licensed Massage Practitioner
Spa Cerro
10.2022 - 01.2025
- Ensured compliance with health and safety regulations while maintaining a clean and organized workspace.
- Assisted in training new staff on massage techniques and customer service best practices.
- Maintained a clean, organized, and safe treatment environment, ensuring optimal client experience.
Owner/Operator
Art Of Massage
08.2013 - 05.2022
- Developed and implemented customer service protocols to enhance client satisfaction.
- Managed scheduling and logistics for massage appointments, optimizing workflow efficiency.
- Managed day-to-day business operations.
Front Desk Receptionist
Bella Sole
12.2005 - 07.2013
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing staff availability and service delivery.
- Maintained organized filing system for client records and correspondence, enhancing information retrieval efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
Counter Manager
Gottschalks
10.2004 - 10.2006
- Managed daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Developed promotional strategies to drive sales and enhance brand visibility.
Education
Licensed Massage Practitioner -
California Holistic Institute
San Luis Obispo, CA01-2013
No Degree -
Cuesta College
San Luis Obispo, CA06-1993
Santa Barbara Business College
Santa Maria01-1989
High School Diploma -
Morro Bay High School
Morro Bay06-1987
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Interior design
- Room design support
- Furniture merchandising
- Design support
Certification
CPR
Timeline
Direct Support Professional
360 Behavioral Health
04.2025 - Current
Licensed Massage Practitioner
Spa Cerro
10.2022 - 01.2025
Owner/Operator
Art Of Massage
08.2013 - 05.2022
Front Desk Receptionist
Bella Sole
12.2005 - 07.2013
Counter Manager
Gottschalks
10.2004 - 10.2006
Licensed Massage Practitioner -
California Holistic Institute
No Degree -
Cuesta College
Santa Barbara Business College
High School Diploma -
Morro Bay High School