Summary
Overview
Work History
Education
Skills
Languages
Timeline
Tammy Morris

Tammy Morris

Meaford ,ON

Summary

Dynamic customer service professional with extensive experience at Star Tek Inc, recognized for transforming irate customers into satisfied clients. Proficient in client support and data entry, I excel in communication and problem-solving, consistently enhancing customer satisfaction and training new representatives to uphold service excellence.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

20
20
years of professional experience

Work History

Customer Care Representative

Star Tek Inc
02.2003 - 05.2006
  • Handled high-volume of customer calls and answered their questions and resolved concerns.
  • Awarded with excellence when dealing with irate customers by changing their state of mind and assuring them their issues will be correctly resolved within a timely manner.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and returns, ensuring accuracy and timeliness in fulfillment.
  • Assisted in training new representatives on company policies and customer service protocols.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.

Customer Service Representative

RMH
01.2000 - 01.2003
  • Handled high-volume of customer calls and answered their questions and concerns.
  • Preformed credit checks, used upselling techniques for new accounts and upgrades.
  • Provided support to customers by addressing inquiries and resolving issues efficiently.
  • Assisted in processing orders and managing returns to enhance customer satisfaction.
  • Developed knowledge of products and services to effectively communicate with customers.
  • Utilized customer relationship management software to track interactions and follow-ups.
  • Worked as a part time supervisor
  • Listened in on employees calls and coached each employee for better customer service and comunication.

Education

High School Diploma -

St Clair Secondary High School, Sarnia, On
06-1997

Skills

  • Client support
  • Inbound customer service
  • Data entry
  • Call center experience
  • Communication and active listening
  • Sales and activations

Languages

English
Professional Working

Timeline

Customer Care Representative - Star Tek Inc
02.2003 - 05.2006
Customer Service Representative - RMH
01.2000 - 01.2003
St Clair Secondary High School - High School Diploma,

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Tammy Morris