Tammy Morris

20+ Year experience as a passionate customer service representative with excellent written and verbal communication, problem solving and multi tasking skills. I led a team of employees and listened to their calls and coached them for better communication and customer sevice. At my previous employment I was awarded with excellence when dealing wirh irate customers. With a polite professional tone I was able to alter their state of mind and reassure them that their issue will be correctly resolved in a timely manner. I handled a large amount of high volume calls and never placing them back into the que. if I transferred a customer I remained on the phone. Until another representative was available to realist them. I specialized in sales, technical support and billing.