Tammy Morgan
Toronto,ON
Summary
Dynamic professional with extensive experience in community engagement and crisis intervention at Evangel Hall Mission. Proven ability in conflict resolution and data collection, successfully managing a team of Peer Support Workers. Recognized for enhancing service delivery and fostering a safe environment for clients, while effectively overseeing inventory management.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
8
8
years of professional experience
Work History
Acting Peer Supervisor
Evangel Hall Mission
Toronto, Canada
10.2016 - Current
- Mange 4 Peer Support Worker
- Work on Drop- in floor as a greeter, provide referrals & information, serve meals and clothing
- Engaged in active listening and successfully de-escalated conflicts between clients using non-violent crisis intervention techniques
- Maintain counter supplies as needed
- Collect statistics using the ICE tool
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Client Support Worker
Evangel Hall Mission
Toronto, ON
12.2022 - 05.2024
- Educated clients on available resources in the community that can help them achieve their goals.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Attended court hearings and provided testimony when necessary regarding the welfare of a client.
Housing Worker
Evangel Hall Mission
Toronto, ON
06.2018 - 12.2022
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained accurate records and documented client data in company databases.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Drop In Relief Worker
Evangel Hall Mission
Toronto, ON
10.2016 - 06.2018
- Looked for ways to go above and beyond job requirements.
- Maintained positive working relationship with fellow staff and management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Provided emotional support to individuals in crisis situations.
Education
Relief Worker Training Certificate -
Working for Change
Toronto, ON12.2015
Social Service Worker Diploma -
Medix College
Toronto, ON08.2009
High School Diploma -
Bendale Business And Technical School
Toronto, ON06-1999
Skills
- Conflict resolution
- Crisis intervention
- Data collection
- Inventory management
- Staff supervision
- Community outreach
Training
- Introduction to Supervision
- Information Collection & Evaluation Tool Training
- Naloxone Refresher Training
- Sharps Training
- First Aid CPR
- Whimis
- Safe Food Handling Certificate
- Documentation Skills
- Anti-Racism/Anti-Oppression
- Crisis Prevention Intervention
References
References available upon request.
Timeline
Client Support Worker
Evangel Hall Mission
12.2022 - 05.2024
Housing Worker
Evangel Hall Mission
06.2018 - 12.2022
Drop In Relief Worker
Evangel Hall Mission
10.2016 - 06.2018
Acting Peer Supervisor
Evangel Hall Mission
10.2016 - Current
Relief Worker Training Certificate -
Working for Change
Social Service Worker Diploma -
Medix College
High School Diploma -
Bendale Business And Technical School