Tamara Morenc Romano
LADERA RANCH,CA
Summary
Dedicated leader skilled in motivating teams and driving operational excellence. Known for strong analytical abilities and attention to detail, delivering measurable improvements in service delivery and project timelines.
Results-driven Team Leader with a proven track record in operational efficiency and customer satisfaction. Expertise in process improvement, analytical thinking, and team collaboration.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
35
35
years of professional experience
Work History
Team Leader
Anywhere
Madison, NJ
06.1995 - Current
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Mentored junior staff, fostering skill development and promoting teamwork.
- Implemented process improvements reducing turnaround times for project deliverables.
- Collaborated with stakeholders to align goals with organizational objectives.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Built a robust data warehouse to consolidate multiple data sources for streamlined and combined reporting and analysis.
Business Analyst
ITT Federal Bank
Irvine, CA
09.1990 - 06.1995
- Developed detailed documentation for business analysis findings and project specifications.
- Implemented data-driven strategies to improve operational performance and service delivery.
- Responsible for Loan Portfolio Management
Education
Accounting And Finance
California State University, Fullerton
FullertonCertification - Excel, Access, SQL
Microsoft
IrvineJob Experience To Enhance Skillset - RealEstate, Title, Mortgage, Insurance, Relocation
Work Experience
Mission Viejo, CASkills
- Power BI
- SQL Server
- MS Office
- Attention to detail
- Team supervision
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Quality improvement
- Process improvement
- Issue resolution
- Technical support
- Key performance indicators
- Strategic planning
- Multitasking
- Time management
- Organizational skills
- Idea development and brainstorming
- Data analysis
- Positive attitude
- Reliability
- Team Collaboration & Leadership
- Adaptability and flexibility
- Professional and courteous
- Self motivation
Accomplishments
- Built a Data Warehouse to consolidate data from multiple data sources. Used for the majority of Business reporting.
- Built Buyer and Seller calculator's for Brand websites, specific to each Brand's operating practices.
- Built reporting for Capture, Mortgage, Operations teams.
- Provide data feeds for business applications.
Timeline
Team Leader
Anywhere
06.1995 - Current
Business Analyst
ITT Federal Bank
09.1990 - 06.1995
Accounting And Finance
California State University, Fullerton
Certification - Excel, Access, SQL
Microsoft
Job Experience To Enhance Skillset - RealEstate, Title, Mortgage, Insurance, Relocation
Work Experience