Tammy Merrill
Sydney,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Food and Beverage Operations Manager
Holiday Inn Sydney Waterfront
2009.04 - Current
- Improved customer satisfaction by implementing new food and beverage service standards.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Reduced food waste with better inventory management and menu planning.
- Enhanced overall dining experience, maintaining cleanliness and organization in all service areas.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Increased revenue through effective upselling techniques and promotional strategies.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Implemented safety protocols for proper food handling, storage, and sanitation procedures to maintain a safe working environment.
- Maintained compliance with local health department regulations through regular inspections and staff training sessions.
- Negotiated vendor contracts to secure the best prices on quality ingredients while minimizing supply chain disruptions.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Supervised catering services both on-site at restaurant locations as well as off-site engagements for various clients.
- Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Coordinated employee schedules, payroll and new hire training.
- Trained, supervised and motivated 80 employees to enhance customer service and encourage repeat business.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Created detailed reports on weekly, monthly and annual expenses and revenues, using Excel and Sage.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 20%.
- Appraised performance of 45-member team to provide feedback, improving productivity 15%.
- Reduced food, liquor and supply costs 5% by implementing standards and inventory control.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Accounting Generalist
Holiday Inn Sydney Waterfront
2008.08 - 2009.04
- Enhanced financial accuracy by conducting thorough account reconciliations and resolving discrepancies.
- Streamlined invoicing processes for increased efficiency and reduced payment delays.
- Assisted in budget preparation, ensuring accurate forecasting and proper allocation of resources.
- Contributed to successful audits with meticulous record-keeping and timely responses to inquiries.
- Implemented cost-saving measures through detailed expense analysis and identification of inefficiencies.
- Reduced month-end closing time by optimizing accounting procedures and improving data organization.
- Maintained compliance with tax regulations through diligent research, documentation, and filing practices.
- Supported cash flow management by consistently monitoring accounts receivable and collections activities.
- Developed customized financial reports for enhanced decision-making capabilities among management team members.
- Oversaw payroll processing, guaranteeing accurate calculations and timely distribution of employee payments while avoiding costly penalties related to tax withholdings or reporting errors.
- Strengthened internal controls by reviewing existing procedures, identifying areas for improvement, and implementing necessary changes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Assistant Office Manager
Lingan Golf Club
2007.04 - 2008.08
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Played a key role in developing an effective employee training program, which led to an increase in overall staff competency.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Recorded expenses and maintained accounting records.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Delivered performance reviews, recommending additional training or advancements.
General Manager
Royal Cape Breton Yacht Club
2000.07 - 2007.01
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Operations Manager
Bell Bay Golf Club
1997.09 - 1999.11
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Sydney Academy
Sydney, NS06.1986
Skills
- Food Service Operations
- Food safety protocol
- Operational protocols
- Sales Planning
- Training programs
- Scheduling Staff
- Cost Control
- Labor Management
- Staff Leadership
- Employee Retention
- Menu development
- Hiring standards
- Service Delivery Management
- Ordering Supplies
- Food and Beverage Operations
- Recruitment
- Money Handling
- Employee Supervision
- Relationship Building
- Performance Improvement
- Payroll Administration
- Event Coordination
- Adaptability
- Problem-Solving
- Coaching and Mentoring
- Operations Management
- Employee Performance Evaluations
- Professional Demeanor
- Time management abilities
- Customer Service
- Organizational Skills
- Leadership abilities
- Reliability
- Facilities Planning
- Attention to Detail
- Conflict Resolution
Languages
English
Full Professional
Timeline
Food and Beverage Operations Manager
Holiday Inn Sydney Waterfront
2009.04 - Current
Accounting Generalist
Holiday Inn Sydney Waterfront
2008.08 - 2009.04
Assistant Office Manager
Lingan Golf Club
2007.04 - 2008.08
General Manager
Royal Cape Breton Yacht Club
2000.07 - 2007.01
Operations Manager
Bell Bay Golf Club
1997.09 - 1999.11
High School Diploma -
Sydney Academy
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