Summary
Overview
Work History
Education
Timeline
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Tammy McRonald

Tammy McRonald

Calgary,AB

Summary

I thrive in an environment where I can be of service and my years of experience in customer service demonstrates that.

I owned 2 successful salons for 17 years and employed up to 20 individuals at any given time. I understand the beauty industry and what it takes to be successful.

I am interested in this opportunity primarily because it is working with seniors. I have a vibrant and positive personality and I enjoy speaking with mature individuals whom I can relate to and I truly want to enhance their lives in whatever way I can.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Shaw Communications Inc
Calgary, AB
11.2016 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managing Owner

Colors Hair Studio
Calgary, AB
05.1998 - 06.2015
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.
  • Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
  • Drove revenue growth by identifying untapped market opportunities and developing targeted sales strategies.
  • Mentored and developed high-potential employees to assume leadership roles within the organization, ensuring a strong pipeline of future leaders.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Secretarial Sciences

Red Deer College-2 Year Diploma
Red Deer, AB

Cosmetology Studies

Marvel College-2 Year Diploma
Red Deer, AB

Timeline

Customer Service Representative

Shaw Communications Inc
11.2016 - 02.2024

Managing Owner

Colors Hair Studio
05.1998 - 06.2015

Secretarial Sciences

Red Deer College-2 Year Diploma

Cosmetology Studies

Marvel College-2 Year Diploma

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Tammy McRonald