Tammy McRonald

Shaw Communications

Calgary, AB

11.2016 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat business and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Responded to customer requests for products, services and company information.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.