Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Tammy McEachern

Niagara Falls,ON

Summary

As a Table Games Dealer. Dual Table Games Supervisor / Trainer and Call Centre Representative proven expertise at Fallsview Casino Resort, excelling in game regulation and customer service. Recognized for promoting special events and enhancing guest experiences through effective conflict resolution and engaging interactions. Adept at multitasking and maintaining composure under pressure, ensuring a vibrant and compliant gaming environment. Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering almost 30 years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Call Centre Representative

Fallsview Casino Resort
Niagara Falls
04.2011 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments and complaints.

Dual Rate Table Games Supervisor

Fallsview Casino Resort
Niagara Falls
04.2007 - Current
  • Resolved customer disputes or complaints in a professional manner.
  • Maintained and updated records of game play activity at assigned tables.
  • Supervised high-stakes gaming tables in accordance with internal controls.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Maintained documentation and submitted reports per company standards and compliance regulations.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Assisted in the training of new Table Games Dealers and Floor Supervisors.

Table Games Dealer

Fallsview Casino Resort
Niagara Falls
10.1996 - Current
  • Adhered to established policies and procedures while dealing at tables.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Promoted special events within the casino's table games area.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Maintained a positive attitude and professional demeanor during shifts.

Education

Graduate Certificate - Health Care Aide

Father Fogarty
Welland, ON
06-1994

General College

Niagara College
Welland, ON
06-1993

High School Diploma -

Centennial High School
Welland, ON
06-1991

Skills

  • Game regulation and techniques
  • Customer service
  • Event promotion and management
  • Conflict resolution
  • Attention to detail
  • Guest interaction and engagement
  • Problem solving
  • Multitasking skills
  • Mathematical proficiency
  • Quick thinking and adaptability
  • Stress tolerance

Accomplishments

Employee of the Month within the first six months of opening.

Certification

Registered Health Care Aide Cerificate

References

References available upon request.

Timeline

Call Centre Representative

Fallsview Casino Resort
04.2011 - Current

Dual Rate Table Games Supervisor

Fallsview Casino Resort
04.2007 - Current

Table Games Dealer

Fallsview Casino Resort
10.1996 - Current

Graduate Certificate - Health Care Aide

Father Fogarty

General College

Niagara College

High School Diploma -

Centennial High School

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Tammy McEachern