Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Tammy McCarthy

Tammy McCarthy

customer service representative
Miramichi,NB

Summary

Actively seeking a professional position in online customer service with professionally demonstrated relevant skill sets in customer experience management, interpersonal communications, and adaptability.

Sykes communications inc.

Qualifications 10+ years experience in customer service field

Excellent phone and internet etiquette

Proficient in up to date computer operating programs, as well as social media platforms

Great interpersonal and communication skills

Easy to work with ; cooperative and dependable Motivated to learn and grow in responsibility

Easily adaptable and willing to be trained

Overview

15
15
years of professional experience

Work History

Personal Homecare Worker

Brian Mccarthy
01.2005 - 07.2018
  • Cared for client's needs with compassion and empathy always taking into consideration his emotions and daily needs.
  • Quickly learned new skills and applied them to daily tasks.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Customer Service Rep

Sykes Inc.
01.2012 - 02.2013


  • Using interpersonal skills to maintain customer satisfaction by actively listening, asking meaningful questions and by conveying a calm and inviting tone of voice.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recorded actions taken, issues resolved and client information to effectively manage customer accounts.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into easy to understand language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Submitted service tickets for equipment maintenance requests.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.

Customer Service Representative

Help Desk Now
01.2004 - 11.2004


  • Answered customer telephone calls promptly as well as with a calm and welcoming tone.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered assistance to customers in ordering merchandise from the Bradford Exchange Catalog, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and date of delivery of items purchased.
  • Educated customers about billing, payment processing.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

No Degree - Medical Office Assistant

Oulton's College
Moncton, NB
06.1993

High School Diploma -

Moncton High School College Preparatory
Moncton, NB
06.1991

Skills

  • Microsoft Word
  • Office Equipment Proficiency
  • Customer Relationship Management
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Typing Proficiency
  • Computer Proficiency
  • Conflict Resolution
  • Technical Support
  • Managing Multiple Tasks
  • Call Center Operations
  • Professional Telephone Demeanor

Timeline

Customer Service Rep

Sykes Inc.
01.2012 - 02.2013

Personal Homecare Worker

Brian Mccarthy
01.2005 - 07.2018

Customer Service Representative

Help Desk Now
01.2004 - 11.2004

No Degree - Medical Office Assistant

Oulton's College

High School Diploma -

Moncton High School College Preparatory

Similar Profiles

CREATE PROFILE
Tammy McCarthycustomer service representative