Tammy Martins
Barrie,ON
Summary
As the Owner/Operator of The Cleaner Way TM, I leveraged my expertise in small business operations and customer relations to enhance client satisfaction and streamline housekeeping services. My proactive approach and relationship-building skills led to significant improvements in service quality and operational efficiency, establishing a trusted brand in the industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator Industrial/Professional Residential Cleaner
The Cleaner Way TM
Keswick, ON
11.2004 - Current
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Improved client satisfaction by providing high-quality housekeeping services and maintaining a clean, organized living environment.
- Ensured safety and security of clients'' homes by following strict protocols and reporting any suspicious activities or maintenance issues.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Placed orders for housekeeping supplies and toiletries.
- Completed schedules, and other business documentation
- Implemented green cleaning practices to reduce environmental impact and promote sustainable living within clients'' homes.
- Boosted staff morale and job satisfaction through regular evaluations, constructive feedback, and fostering a positive work environment.
- Increased employee performance through effective supervision and training.
- Investigated client complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked closely with other household staff to ensure seamless coordination and a harmonious living environment for clients.
- Maintained confidentiality regarding client information and property details as part of professional ethics in private housekeeping management.
- Assisted in the hiring process for new staff members, evaluating skills and conducting interviews to find the best fit for each position.
- Established long-term relationships with vendors for reliable delivery of necessary supplies at competitive prices.
- Developed strong relationships with clients by providing exceptional service and anticipating their needs proactively.
- Maintained inventory of cleaning supplies, ordering new products as needed while balancing cost efficiency with quality results.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive client feedback regarding room cleanliness.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Operated buffers and burnishers to clean and polish floors.
- Maintained floor cleaning and waxing equipment.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Managed day-to-day business operations.
Education
High School Diploma -
Dr. G.W. Williams Secondary School
Aurora, ONSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
Whimis
Timeline
Owner/Operator Industrial/Professional Residential Cleaner
The Cleaner Way TM
11.2004 - Current
High School Diploma -
Dr. G.W. Williams Secondary School
Whimis