Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tammy Martel

Newcastle,ON

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier

Foodland
01.2023 - Current
  • Greets customers in a polite and friendly manner
  • Demonstrates superior customer service
  • Maintain cleanliness of check stands.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.

Owner/Operator

Vacuum Plus/ Security Solutions
01.2007 - 01.2019
  • Attend to customer needs via person to person, phone, email, text message
  • Inventory count, order, stock
  • Scheduled appointments and service calls
  • Managed client files
  • Completed data entry
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

PSW

Fosterbrook
01.2002 - 05.2003
  • Assist each resident with activities of daily living (ADLs), while promoting their independence
  • Provide personal care and support to each resident according to their care plan
  • Participate in care planning, evaluation and documentation.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Recorded status and duties completed in logbooks for management.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

Human Resource Management -

Trillium College
Oshawa, ON
10.2024

Certification - First Aid/ CPR

NationalCPRFoundation
Oshawa, ON
01.2002

Certificate - PSW

E.A Level
Oshawa, ON
05.2002

Skills

  • Record Management
  • CPR AED (CPR AED)/ First Aid Certification
  • Privacy and confidentiality
  • Problem solving and decision making
  • Able to work well independently or with a team
  • Team Leadership
  • Supportive Companionship
  • Progress Documentation
  • ADL Assistance
  • Verbal and written communication skills

Languages

English
Full Professional

Certification

  • First Aid/ CPR
  • Workplace Health and Safety

Timeline

Cashier

Foodland
01.2023 - Current

Owner/Operator

Vacuum Plus/ Security Solutions
01.2007 - 01.2019

PSW

Fosterbrook
01.2002 - 05.2003

Human Resource Management -

Trillium College

Certification - First Aid/ CPR

NationalCPRFoundation

Certificate - PSW

E.A Level

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Tammy Martel