Tammy-Lynn Saunders
Oshawa,Canada
Summary
Accomplished team leader with extensive experience in operations, customer service, and financial management. Proven ability to enhance team performance through effective coaching and process improvements. Adept at utilizing software tools to streamline operations and maintain high satisfaction levels across all client interactions.
Overview
19
19
years of professional experience
Work History
Team Leader Operations
Concentrix
01.2011 - 01.2025
- Led and motivated a team of 20 individuals in achieving quarterly sales targets, exceeding goals
- Coordinated daily operations to ensure team adherence to company policies and implemented strategic plans to enhance team performance
- Coached and provided feedback on employee performance to encourage professional development, maintaining customer service satisfaction at 80%
- Updated senior leadership on team progress in regular meetings, ensuring timely completion of priority tasks
- Tracked attendance records daily to ensure accurate payroll processing. for payroll purposes at 100% accuracy
Customer Service Representative
Concentrix
01.2007 - 01.2011
- Answered 100-300 incoming calls daily providing frontline customer support or assistance with service transactions in polite and professional manner
- Anticipated customer needs, delivering outstanding support to enhance productivity and service levels
- Met customer needs accurately, maintaining satisfaction levels between 80% and 100%
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Guided junior team members, enhancing skills and managing employee relationships for improved team performance
- Performed data entry and maintained digital database systems effectively
Junior Bookkeeper
ICLAuto
01.2006 - 01.2007
- Prepared monthly bank reconciliations, journal entries and general ledger postings
- Assisted with the preparation of financial statements including income statements, balance sheets, and cash flow statements
- Analyzed financial statements to accurately calculate GST/PST tax obligations
- Facilitated timely processing of accounts receivable and payable transactions
- Entered all customer invoices into the Business Visions system accurately
- Demonstrated multitasking skills by efficiently managing multiple data entry tasks
- Delivered customer service while managing financial document processing
Accountant Assistant
TDS Automotive Logistics
05.2007 - 07.2007
- Identified, analyzed, and entered all fixed assets into SAP to support accurate asset reporting
- Compiled and verified financial information for spreadsheets to support Controller's reporting needs
- Processed vendor invoices to ensure timely payments and maintain accurate documentation
- Executed high-volume data entry with precision while managing multiple tasks effectively
Education
Tax Preparation Course -
H&R Block
Business Administration Accounting Diploma -
Durham College
Skills
- Process improvement
- Leadership
- Team leadership
- Coaching performance
- Conflict management
- Work planning
- Microsoft Office
- Tableau
- Simply Accounting
- Business Visions
- Mentorship
Timeline
Team Leader Operations
Concentrix
01.2011 - 01.2025
Accountant Assistant
TDS Automotive Logistics
05.2007 - 07.2007
Customer Service Representative
Concentrix
01.2007 - 01.2011
Junior Bookkeeper
ICLAuto
01.2006 - 01.2007
Tax Preparation Course -
H&R Block
Business Administration Accounting Diploma -
Durham College