Dynamic leader with a proven track record at Concentrix, adept in surpassing sales targets and enhancing team productivity. Excelled in coaching and mentoring, leveraging Excel proficiency and analytical thinking to drive results. Spearheaded initiatives to boost customer satisfaction, demonstrating exceptional problem-solving skills and leadership.
Hi, I’m
Tammy-Lynn Saunders
Oshawa,Canada
Summary
Overview
20
years of professional experience
Work History
ConcentrixOshawa, Canada
Team Leader, Operations
06.2011 - Current
Job overview
- Company Overview: Rogers (June 2023)
- Company Overview: Onstar
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated team members through recognition programs and performance-based incentives.
- Led a team of 14-20 individuals in achieving quarterly sales targets, exceeding goals.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategic plans to enhance team performance and productivity.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Established clear expectations for employees, providing guidance when needed.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Provided assistance with the administration of benefit programs related to employee absences.
- Maintained accurate attendance records for payroll purposes.
- Coached staff on strategies to enhance performance and improve customer relations.
ConcentrixOshawa, Canada
Customer Service Representative
09.2007 - 06.2011
Job overview
- Company Overview: OnStar
- Answered incoming calls providing frontline customer support or assistance with service transactions.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored junior team members and managed employee relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Guardian Property ManagementWhitby, Canada
Administrative Assistant (Casual Help)
07.2007 - 09.2007
Job overview
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors and provided general information about the condo.
- Answered phone calls to provide information, resulting in effective business correspondence.
ICL AutoOshawa, Canada
Junior Bookkeeper (On Contract)
05.2006 - 06.2007
Job overview
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responsible for entering all customer invoices into the Business Visions system accurately and promptly.
- Prepared monthly bank reconciliations, journal entries and general ledger postings.
- Performed bookkeeping and accounting consulting services.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted with the preparation of financial statements including income statements, balance sheets, and cash flow statements.
- Assisted in maintaining accounts receivable and payable.
- Greeted visitors and provided general information about the company.
- Reviewed and analyzed financial statements to determine tax calculation for GST/PST.
- Reconciled Bank Statements on a regular basis.
TDS Automotive LogisticsOshawa, Canada
Accountant Assistant (Field Placement)
04.2007 - 04.2007
Job overview
- Processed vendor invoices
- Identified, analyzed and entered all fixes assets into SAP
- Assisted the Controller and accounting staff when compiling information for spreadsheets
Trans Air Mechanical Ltd.Whitby, Canada
Office Assistant
06.2005 - 09.2005
Job overview
- Performed data entry operations using various software applications.
- Answered and directed phone calls to appropriate staff members.
- Maintained and updated filing, inventory and database systems using computer.
- Delivered messages and ran errands.
- Computed, recorded and proofread data or reports.
- Inventoried materials, supplies and services.
Education
H&R BlockOshawa, ON
Tax Preparation course
01.2019
University Overview
Durham CollegeOshawa, ON
Business Administration Accounting Diploma from Accounting
06-2007
University Overview
Class of 2007
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Proficient in Microsoft Outlook
- PowerPoint Proficiency
- Simply Accounting
- Business Visions
- ACCPAC
- Profile Tax Software
- SAP
- Goal setting
- Coaching and mentoring
- Team motivation
- SMART goals
- Leading team meetings
- Analytical thinking
- Problem-solving
- Leadership
- Complex Problem-solving
References
References
Available Upon Request
Timeline
Team Leader, Operations
Concentrix
06.2011 - Current
Customer Service Representative
Concentrix
09.2007 - 06.2011
Administrative Assistant (Casual Help)
Guardian Property Management
07.2007 - 09.2007
Accountant Assistant (Field Placement)
TDS Automotive Logistics
04.2007 - 04.2007
Junior Bookkeeper (On Contract)
ICL Auto
05.2006 - 06.2007
Office Assistant
Trans Air Mechanical Ltd.
06.2005 - 09.2005
H&R Block
Tax Preparation course
Durham College
Business Administration Accounting Diploma from Accounting
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