Tammy Luu Khat
Calgary,Canada
Summary
Operations and administrative professional with extensive experience in high-volume environments. Specializes in coordinating workflows, leading teams, and resolving operational discrepancies to enhance service delivery and productivity. Committed to maintaining organized systems and fostering collaboration across departments.
Overview
18
18
years of professional experience
Work History
National Reconciliation Officer
GardaWorld Cash Services
Calgary, Canada
03.2025 - 11.2025
- Coordinated daily operational reporting and tracked workflows to enhance management and accountability.
- Investigated operational discrepancies and collaborated with cross-functional teams to resolve issues impacting service delivery.
- Maintained organized documentation and reporting processes to ensure accuracy and compliance.
- Liaised with operational teams to rectify documentation discrepancies affecting processing activities.
- Supported incident response coordination and internal communications during operational disruptions.
Senior Team Leader
GardaWorld Cash Services (Acquired CIBC/Intria)
Calgary, Canada
05.2022 - 03.2025
- Coordinated daily operational workflow and administrative tasks across multiple functional teams in a high-volume environment to ensure seamless operations.
- Supervised and coached operational staff, prioritizing tasks to meet service expectations and enhance team performance.
- Acted as escalation point for operational issues, resolving challenges to maintain team productivity and service delivery.
- Maintained operational documentation, performance tracking tools, and workflow reporting systems.
- Supported onboarding and training coordination for new staff members.
- Oversaw facility needs and service requests; liaised with building management and vendors
Senior Supervisor
CIBC / INTRIA
Calgary, Canada
07.2014 - 05.2022
- Managed operational and administrative activities across multiple departments, enhancing collaboration for teams of up to 45 staff.
- Coordinated scheduling and workload allocation, improving operational reporting to maintain service levels and productivity.
- Collaborated with internal departments to resolve operational issues and support business continuity.
- Supported recruitment coordination and onboarding logistics, developing employee training documentation for consistent training delivery.
- Developed and maintained documentation systems, process guides, and cross-training resources.
- Conducted internal audit control reviews and maintained organized records for compliance purposes.
Senior Process Lead
CIBC / INTRIA
Calgary, Canada
10.2012 - 06.2014
- Coordinated daily workflow distribution to consistently meet service deadlines.
- Maintained tracking tools and reporting systems to effectively monitor work volumes and productivity.
- Provided operational training and system rollout support across multiple locations.
- Responded to internal and external inquiries, coordinating issue resolution across departments to enhance communication.
Exceptions Officer
CIBC / INTRIA
Calgary, Canada
09.2007 - 10.2012
- Processed and verified high-volume financial documentation, ensuring accuracy and compliance with standards.
- Processed financial documents using proprietary banking software.
- Assisted clients with account inquiries and transactions efficiently.
- Managed daily operations to ensure smooth branch functionality.
- Maintained organized records while providing administrative support and training to enhance onboarding for new staff members.
Education
High School Diploma -
Ernest Manning High School
Calgary, ABSkills
- Compliance management
- Reporting processes
- Workflow coordination
- Office management
- Vendor management
- Onboarding support
- Facilities coordination
- Process improvement
- Expertise in Microsoft Office applications
- Team leadership
- Communication strategies
Awards Recognition
- CIBC Annual Achievers Award
- TD External Client Customer Service Award
- Multiple Individual and Team Quarterly Achievement Awards
Timeline
National Reconciliation Officer
GardaWorld Cash Services
03.2025 - 11.2025
Senior Team Leader
GardaWorld Cash Services (Acquired CIBC/Intria)
05.2022 - 03.2025
Senior Supervisor
CIBC / INTRIA
07.2014 - 05.2022
Senior Process Lead
CIBC / INTRIA
10.2012 - 06.2014
Exceptions Officer
CIBC / INTRIA
09.2007 - 10.2012
High School Diploma -
Ernest Manning High School