Tammy Leavitt
Sherwood Park,AB
Summary
Over 15 years of exceptional experiences in customer service, administrative and supporting roles for management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Bookkeeper
Ink Inc.
02.2022 - 04.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Daily processing of accounts payable transactions to ensure finances are maintained in an effective accurate manner
- Processed vendor invoices with strict attention to detail to ensure proper supporting documentation for processing
Customer Service Representative
Alberta Blue Cross
10.2017 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Transit Operator
Strathcona County
12.2015 - 10.2017
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Coordinated with other transportation providers as needed to facilitate seamless connections between services for passengers'' convenience.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Ensured cleanliness of transit vehicles by performing routine cleaning tasks both inside the cabin and exterior surfaces as needed.
Education
Certificate - EMT-A
Canadian College of EMS
Edmonton, AB06-2006
Skills
- Customer service
- Administrative support
- Management support
- Computer skills
- Data entry
- Critical thinking
- Problem-solving
- Customer and client relations
- Documentation and recordkeeping
Application for
Store Associate
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Bookkeeper
Ink Inc.
02.2022 - 04.2024
Customer Service Representative
Alberta Blue Cross
10.2017 - 10.2018
Transit Operator
Strathcona County
12.2015 - 10.2017
Certificate - EMT-A
Canadian College of EMS
Similar Profiles
Ariel HuntAriel Hunt
Office Assistant at Awesome Ink, Inc.Office Assistant at Awesome Ink, Inc.
Matthew JordanMatthew Jordan
Production Manager/Sales Manager at Fusion InkProduction Manager/Sales Manager at Fusion Ink
Jacob EastwoodJacob Eastwood
Tattoo artist at Tarnished InkTattoo artist at Tarnished Ink