Summary
Overview
Work History
Education
Skills
References
Timeline
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TAMMY LAFORGE

Essex,ON

Summary

Dynamic Senior Customer Service Representative at Alight Solutions with a proven track record in problem-solving and multitasking. Expert in Microsoft Office Suite, I excelled in remote environments, consistently enhancing performance and customer satisfaction. Recognized for my reliability and ability to foster team collaboration, I thrive in fast-paced settings while achieving high-quality results.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

Alight Solutions
Toronto, Ontario
02.2022 - Current
  • Thrived in fast-paced environments, consistently meeting tight deadlines.
  • Specialized skills including promotions to On Floor Supervisor, Pension Specialist and Life Benefit Specialist.
  • Quickly acquired and applied new skills to enhance overall performance.
  • Maintained high level of tasks completion while working 100% remotely.
  • Provided support to customers through various communication channels.
  • Executed daily responsibilities accurately and efficiently.
  • Utilized Microsoft Office Suite and other software tools for document creation and communication.
  • Resolved customer inquiries and complaints efficiently and effectively.

PURCHASING ASSISTANT

Thermo Energy Solutions Inc
Kingsville, ON
08.2019 - 08.2020
  • Executed procurement processes, including preparation of purchase orders and solicitation of bid proposals.
  • Evaluated suppliers based on price, quality, service, and reliability to ensure optimal selections.
  • Maintained comprehensive records of purchases, costs, deliveries, and inventories for accurate tracking.
  • Acquired high-quality merchandise at competitive prices while meeting quantity requirements.
  • Directed incoming calls to appropriate internal departments for efficient handling.
  • Verified accuracy of received items against purchase orders and resolved discrepancies with suppliers.

LEGAL ASSISTANT

Fox McNevin MacKay LLP
Windsor, ON
04.2017 - 02.2019
  • Collaborated with attorneys on family law cases and legal procedures.
  • Maintained client accounts and records with strict confidentiality.
  • Coordinated appointments, court appearances, and depositions for law firm.
  • Reviewed and edited legislation drafts to ensure grammar and formatting accuracy.
  • Managed office scheduling, tracking important deadlines and motions.
  • Fostered positive relationships with courts, clients, law enforcement, and attorneys.

Education

Post-Graduate Certificate - Human Resource Management

St. Clair College
Windsor, ON
08.2021

Diploma - Legal Administration, Legal Office

St. Clair College
Windsor, ON
04.2017

Certificate Office Administration -

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2016

Skills

  • Administrative proficiency
  • Call center operations
  • Live chat support
  • Remote work
  • Floor supervision
  • Problem solving
  • Multitasking and prioritization
  • Records management
  • Attention to detail
  • Microsoft Office Suite
  • Self-motivation
  • Reliability and punctuality
  • Verbal and written communication
  • Team collaboration

References

References available upon request.

Timeline

Senior Customer Service Representative

Alight Solutions
02.2022 - Current

PURCHASING ASSISTANT

Thermo Energy Solutions Inc
08.2019 - 08.2020

LEGAL ASSISTANT

Fox McNevin MacKay LLP
04.2017 - 02.2019

Post-Graduate Certificate - Human Resource Management

St. Clair College

Diploma - Legal Administration, Legal Office

St. Clair College

Certificate Office Administration -

St. Clair College of Applied Arts And Technology

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TAMMY LAFORGE