Tammy Ibey
Neys Adventures
Marathon,Ontario
1
Certification
27
years of professional experience
I am writing to express my interest in the recent job posting for Township Manager . I have gained extensive experience and knowledge of summer and winter road maintenance, repair and construction, as well as practical application of road maintenance and construction equipment and materials in road and right of way operations. I have established strong knowledge and skills in contract administration, supervisory skills and a thorough knowledge and ability to apply legislation. I have strong management experience with solid conflict management skills. I’m capable of developing, leading and implementing action plans with excellent interpersonal and organizational skills. In my past roles I have developed effective communication skills and can work in high-pressure, fast-moving environments with a high degree of confidentiality and attention to detail. I believe my greatest strength that would positively benefit your Township, is my ability to build effective relationships with people. I value all people and have a positive approach to learning. I’ve worked with various types of budgets and maintained a high degree of accuracy using various record management procedures, accounting and budget processes. I also have a strong working knowledge in a myriad of Microsoft platforms such as word processing, spreadsheets, database and email software, presentation software and many web-based forms. I have excellent business sense and I am confident that I possess the skills required to fulfill the role of Township Manager.
Work History
Director of Operations
4 Years 6 MonthsOwner
22 Years 6 MonthsSupervisor – Works and Operations
3 YearsSupervisor - Marathon Patrol 212
4 YearsOffice Assistant
13 YearsEducation
Municipal Administration Program - Municipal Administration Program
Certified Road Supervisor - Public Works
Women in Leadership - Business Administration And Management
Skills
Able to provide training for Traffic Control Person and Book 7 Traffic Control
Operate a small drinking water system for my campground. In my role with the municipalities
I have acquired my Level 1 Water license for distribution and supply. This requires legislation to be followed
constant training
inspections
testing and documenting which I perform on a regular basis.
I have a firm understanding of the equipment used to maintain and repair roads in the summer and winter seasons. I have developed maintenance schedules and preventative maintenance procedures to ensure equipment is always ready and reliable.
Knowledgeable of legislation required to run the LCBO outlet in my personal business. I managed a restaurant
convenience store
campground and LCBO Agency. I maintained staff training and documentation surrounding this legislation to stay compliant.
I manage landfill sites and the ECA or C of A for both the municipalities I’ve worked for
and the small landfill located at Neys. Depending on the year issued ECA or C of A define very different expectations for each landfill. I have familiarized myself with every detail to ensure compliance with each landfill.
Facilitated Customer Service Training program for Camping in Ontario Annual Conference to illustrate and ensure customer service is paramount in any business. This conference is attended by a large percent of campground owners throughout Ontario.
Launched and revitalized my own business since 2004. It is imperative to constantly review and analyse best business practices. As a business owner I must be willing to quickly evaluate
restructure and improve on the strategies and implementation of new practices to constantly improve the Business and the values we represent.
Operate and manage a Bear Management Area and Bear Outfitting business. I’m required to communicate what services are provided and manage the area and the resources according to laws and regulations. I must analyse the risk to the customer and minimize exposure to danger while maintaining the guest’s vacation quality and hunt.
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Languages
English
Professional Working
Certification
- TJ Mahony Maintenance
- TJ Mahony Construction
- Winter maintenance
- RWIS
- Book 7 Traffic Control
- Endangered Species
- Working at Heights
- Ocean and Fisheries
- First Aid Certificate
- Chain Saw certificate
- BZ Drivers License
- Level 1 Water Distribution & Supply Certificate
- Smart Serve Certificate
- Health and Safety Certified
- Women in Leadership – Toronto University
Timeline
Director of Operations
Township of Schreiber
01.2022 - CurrentRead More
Supervisor – Works and Operations
Town of Marathon
01.2018 - 01.2021Read More
Supervisor - Marathon Patrol 212
Carillion Canada
01.2014 - 01.2018Read More
Owner
Neys Adventures
01.2004 - CurrentRead More
Office Assistant
Investors Group
01.2000 - 01.2013Read More
AMCTO
Municipal Administration Program from Municipal Administration Program
Read More
Ontario Good Roads Association
Certified Road Supervisor from Public Works
Read More
Rotman
Women in Leadership from Business Administration And Management
Read More
Material Resources
- Maintaining worksite safety is paramount, I developed and delivered a comprehensive health and safety program. Regular Tail Gate meetings were held prior to any work starting so all workers were aware of the risk and the work plan. My team are well versed in the expectations for safe working conditions and cleanliness of the workplace
- Evaluating stock is required in both my professional and personal business life. It is paramount to have just the right amount of stock on hand without running out. The product used must be accounted for, rotated to ensure freshness or expiry. Forms in my professional life have proven the same. Some forms are living forms that are constantly changing, it is imperative to keep on top of the changes and to keep the stock current
- Developed Standard Operating Procedures library that could be accessed by the entire crew and management.
- Documentation in my line of work up to this point has been paramount in all aspects of my career.
- Briefing notes on all conversations, debriefing documentation at the end of every day
- Health and Safety meeting notes
- Personal diary notes have enabled me to provide details of events in various situations.
- Strong ability to complete forms quickly and accurately
- Up to date records for payroll, stock, accountability for stock used
- Researched and interpreted the Ministry of Transportation Thunder Bay Area Management Contract, was able to understand the intricate details of this contract and implement all aspects, was able to reiterate the details to those that did not have the same understanding. This skill has proved to be useful in my roles with the Municipality and has been further developed to quickly educate myself and communicate with my team.
Work Demands / Environment
- Respond to after hour situations to document details, liaison with police and other officials on critical matters. Co-ordinate, organize and direct activities in emergency situations.
- Used a high degree of judgement in a fast-paced environment to maintain Operations in every type of weather or crises. Decisions require prioritizing and quick changes as the work plan is altered. Financial considerations are paramount in every decision to maintain budget and achieve quality standards.
- I have displayed sound judgement and accountability in maintaining Minimum Standards, ensuring public safety, thinking fast in volatile situations, worked with neighbouring patrols and Municipalities to achieve the best outcomes.
- Experience in customer care is prevalent in addressing the utmost level of quality service. While working for Investors group I was able to make each, and every customer feel like they were the most important. I was able to calm nervous clients in the investment world and reassure the course of action. As being a customer-based owner of a business, I recognize the importance of customers and the importance of making each of them feel welcomed and satisfied with the level of service received.
- Ability to understand the issues when dealing directly with customers and reiterate the issues to my management team. My input on issues is valued and the collaboration often offers suitable resolutions that must consider what is practical and economical.
- In my current role, I am responsible for developing schedules for a variety of departments such as Landfill, recreation facilities, operations, airport, water and sewer treatment. I excel at multi tasking and make myself available in all departments I am responsible for managing.
Financing Resources
- I am very focused on budget. I am constantly analysing finances and improving business while maintaining exceptional budgeting techniques. I pride myself on staying informed on the status of the budget, the variance reports to ensure a balanced budget.
- In my role as Director of Operations with the Town of Schreiber, I was responsible for Outsourcing projects, developing comprehensive Request for Proposals, developed a scoring system to ensure transparency, develop the contract and scope of work, then responsible for the project management. My strong written and oral communication skills proved to be an asset when dealing with contractors to ensure the best interest and value for the municipality.
- Critical thinking and analysis were used to determine the costs of accidents and incidents incurred by my team. I used my extensive training program to develop and implement a plan which reduced these costs.
- Advanced knowledge in using all Microsoft applications. I have developed professional forms and presentations. I used accounting software and spreadsheets to develop and maintain budgets of all sizes.
Human Resources
- Set clear goals daily and developed a clear plan for the days work. At the end of the day, provided opportunities for feedback for the days events and how we could improve our productivity. This allowed the team to feel inclusive, and part of the solution required to get the job done effectively.
- Mentored and trained patrollers and operators in my supervisor position with Carillion, to be career oriented with a focus on detail. I led the team to effectively address all highway maintenance issues quickly and effectively. The patrollers were trained to detect deficiencies concerning all aspects of the right of way like bridges, buildings, signs, vegetation, electrical issues, drainage and report them back to me. By engaging the team, I effectively built a plan to address any deficiencies and implemented the plan which the team took pride in delivering.
- My patrol was always facing staff shortages, so I developed an annual training program to train and license drivers. As a result of successful completion, the operator gave the company a minimum two-year commitment. I successfully changed the dynamics of the “call in” practice and developed a schedule whereby successfully following the union agreement and providing all employees standard hours and scheduled days off. This proved to also solve employee retention beyond the two-year commitment.
- Managed a staff of 30 employees and up to 50 with the Town of Marathon. I assigned work based on strength and weaknesses to obtain the most productive teams. The teams were assigned work orders that were prioritized and manipulated the equipment and materials to ensure all work was completed safely and on time. Under my leadership the team of employees learned to multitask and use time wisely.
- Manage a staff of 8 with the Town of Schreiber. This requires a very different dynamic, it requires careful planning and time management. My strong communication skills and team building skills helped make the work force successful at completing their task in a timely manner.
- Actively listen to the workforce by implementing the skills I learned in “Captivating your workforce”. By involving the workforce, I motivate, boost moral and increase productivity. When involving the employees in developing the action plan they take more pride in carrying out the duties which leads to a successful outcome. While still skillfully guiding the direction for the plan as laid out by the management team.
- Encourage my team to work inclusively, to support and share each other strengths. As a result, I was able to build my team’s capacity to perform all tasks at any time and become diversified at their jobs.
- Developed a safe environment where staff felt safe, appreciated, and respected by each other.
- Launched a successful program to source out potential employees, developed interview standards so the process was fair for all applicants, developed a hiring process where the successful applicants were put through a training program, was able to launch and apply this new hiring program while maintaining regular maintenance duties, so no work fell behind or was neglected.
- Evaluated staff using the company’s policies and procedures, completing all evaluation forms in a timely manner, was able to offer constructive conversations with staff to encourage and engage them to constantly improve productivity.
- Conflict resolution is required in my position as Director of Operations. It is important to always stay calm. It is my experience that listening to customers whether right or wrong gives them a sense of satisfaction just having someone listen to their concerns. My strong leadership skills can influence a satisfactory resolution for all concerned where all parties are satisfied.
- Diplomacy and a high level of confidentiality is required for sensitive matters in my role as a Director of Operations.
Programs/Services
- Administered, implemented and understood the multi year Ministry of Transportation highway road maintenance contract. I had to analyse the performance outcomes and strategically plan the work to address the many different maintenance tasks. Work had to be prioritized effectively to optimize the operation in both summer and winter operations. As Director of Operations for a Municipality, understanding contracts, the Municipal Act, Legislation, and policies enable me to effectively ensure that the level of service is maintained in all aspects of municipal services and contracts.
- Successfully moved a business forward by managing a patrol yard with one of the worst records in the area to the best operated, best maintained, best staff retention and eliminating all non-conformance fines. This patrol yard has won company awards for innovative thinking, sustainability, retention and most productive work force in the company due to my leadership and innovative approaches.
- I am familiar with administrative procedures, reporting requirements and performed the appropriate documentation. My work requires open communication with the Mayor and Council to ensure critical matters are brought forward in a timely manner. I attend Council meetings prepared with information that can address all questions.
- Set clear goals daily and developed a clear plan for the days work. At the end of the day, provided opportunities for feedback for the days events and how we could improve our productivity. This allowed the team to feel inclusive, and part of the solution required to get the job done effectively.
- Collaborated with the municipality team to help develop and implement policies. Soliciting input from team members and ultimately developing comprehensive policies and by-laws. Using this approach to involve the team allows them to be invested in the procedure, informed on the final draft and take pride in following the policy that they feel they were apart of.
- As Director of Operations, I am responsible for preparing reports to council on all matters. I coordinated my staff to submits reports for me for review and editing. I was able to accurately report to Council in a timely manner. I was responsible for tracking all correspondence from outside agencies and compile an accurate list of topics for Council meetings.
- I have experience in applying related legislation in several areas such as the Highway Traffic Act, Fisheries Act, Aggregate Resources Act, Occupational Health and Safety Act, Minimum standards, endangered species and vegetation, and the Municipal Act.
- Risk management of potential litigation or public complaints against the company or Township was required, therefore proper documentation is critical. These are legal documentation tools that are used in court proceedings. My attention to detail in documenting every detail has proven beneficial when referring months or years later to be effective in avoiding court appearances. My documentation was paramount in clarifying details at a discovery hearing level therefore avoiding litigation in court.
- As Director of Operations for the Township of Schreiber I am responsible for constantly monitoring liabilities. Community audits as well as workplace audits have proven to lower the Municipality exposure.